AdminTutanota Support (Admin, Tutanota)

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  1. 13 votes
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      2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      You will not receive more than two invoices a month. Actually, this is a feature to prevent mass-billings for larger customers. It could be adapted for smaller customers, if there is a large demand for this.

    • 145 votes
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        25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

        We plan to implement offline availability which will increase speed a lot.

        For now, please use our brand-new beta client as it is already much faster: https://mail.tutanota.com/

        Do you like this improvement? Please support our development team by upgrading to Premium for only 1 Euro per month! (The upgrade process currently only works in the old client.) Thank you very much. :)

        Please find more details about our completely rebuilt secure email client on our blog: https://tutanota.com/blog/posts/secure-mail-public-beta-release

        AdminTutanota Support (Admin, Tutanota) commented  · 

        Please try the beta at mail.tutanota.com. Improved apps will be released within the next few months. We are working hard to provide improve your Tutanota experience! Thanks for your patience... :-)

        AdminTutanota Support (Admin, Tutanota) commented  · 

        Hi Anonymous,

        your browser or app might need an update. Please make sure that you are using the latest version of a supported browser:

        https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

        AdminTutanota Support (Admin, Tutanota) commented  · 

        Hello Anonymous,

        we're using Tutanota every day, and our inboxes never loads that long - it's actually pretty fast...

        Please make sure to use a supported browser:
        https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

        If that doesn't help, please send a request to support@tutao.de providing details of your problem and we'll be glad to assist.

        AdminTutanota Support (Admin, Tutanota) commented  · 

        We already started working on a bunch of larger performance improvements. It will take some time but we are going to provide you with a blazing fast Tutanota experience in the future! :)

        AdminTutanota Support (Admin, Tutanota) commented  · 

        The delay issue will be fixed with our next update of Tutanota, probably today. :)

      • 181 votes
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          13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          @Biggi: This has already been implemented in the new beta client... :)

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Which browser and which platform are you using?

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Sure! The new client will enable some more formatting tools like lists.

        • 702 votes
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            81 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

            We would like to apologize that Tutanota does not support payments with cryptocurrencies at the moment. In 2016 we took a tough decision to give our encrypted webmail client a complete make over to improve performance, which became particularly important for mobile devices. The new Tutanota client is now in beta – https://tutanota.com/blog/posts/secure-mail-public-beta-release – and much faster. The speed improvement was also necessary to allow us to implement a search feature – https://tutanota.com/blog/posts/first-search-encrypted-data – one of the highest voted feature requests.

            Our plan for 2018 is to bring the new client out of beta and to give the iOS and Android apps the same update as well as add the Android app to F-Droid.

            Once we have finished this project, we plan to add support for cryptocurrencies. We will take a close look as to what currencies fit best before simply adding one or two. Please let us know your…

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Anonymous,

            we already accept Bitcoin for donations:

            https://tutanota.com/community#donate

            Thanks for your support!!

          • 1,619 votes
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              under review  ·  91 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              Hi Thierry,

              we already spoke to Tresorit:

              https://tutanota.com/blog/posts/tresorit

              AdminTutanota Support (Admin, Tutanota) commented  · 

              In a first step encrypted cloud storage could be realised via the browser only.
              In a second step, of course, the integration with local file systems should be implemented, but not from the start.

              AdminTutanota Support (Admin, Tutanota) supported this idea  · 
            • 722 votes
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                planned  ·  25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                It has been implemented on the backend already. It is just the GUI that is missing. However, we are currently working on tasks with a higher priority. It may take some more time to finally implement the GUI....

              • 616 votes
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                  39 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Exporting multiple mails has been implemented in our new client (currently in beta).

                  Importing is still on our TODO-List but there are many higher rated feature request that will be implemented before...

                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Hi David,

                  we will do our best to avoid this from happening - but if we ever had to shut down Tutanota, there would definitely be a solution for this.

                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  We never said that this feature will be realized in 2015. We will definitely implement import and exporting of whole mailboxes (single mails can be exported already) at a later stage.

                • 0 votes
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                    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi! :-)

                    There are several possible answers to your question.

                    Are you referring to the badge icon on iOS? Or on the inbox icon in our client?

                    Please try to logout and login again.

                  • 177 votes
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                      20 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      In order to select multiple emails at once, you can use the Ctrl or Shift key.

                    • 6 votes
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                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        You can zoom by scrolling the mouse wheel while holding CTRL key, have you tried that?

                      • 263 votes
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                          38 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi Ellie,

                          Tutanota adapts to the language used by your browser/device. Change accordingly and refresh the page. :-)

                        • 296 votes
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                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            Die Integration wird nicht verweigert, sie ist nicht möglich:

                            https://tutanota.uservoice.com/forums/237921-general/suggestions/7013569-creating-an-add-on-for-an-open-source-mail-client

                            Aktuell kann Tutanota aus Sicherheitsgründen nur über den Webclient und unsere mobilen Apps genutzt werden.

                          • 94 votes
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                              5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              If you click on a menu item while composing an email, the text does not disappear. Go back to Emails in the menu and you're back where you left.

                              If you open another folder while composing an email, it is automatically saved in your Drafts folder.

                            • 51 votes
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                                6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                Sorry, my fault!

                                You can now vote again.

                              • 854 votes
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                                  62 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Importing contacts from Yahoo is currently not possible. However, you can use all contacts stored on your phone when using your app.

                                • 1 vote
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                                    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Unfortunately, we can not reproduce this problem. It is working on our test devices with android 7.1.1.

                                    Is there anything special you do to reproduce this?

                                  • 168 votes
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                                      13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      We just implemented a feature that makes logging out and in very easy when you store your credentials.

                                      This will be released early next week. Please provide feedback on that new feature. Thanks!

                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      @Anonymous You need to log out, then log in again without ticking the 'save'-button. After this, the password is deleted and it won't lock you in again.

                                    • 132 votes
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                                        14 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Hi Ines,
                                        may I ask you to clarify what are the benefits of your proposed approach in comparison to the catch-all feature that can be easily used with custom domains?

                                        Thanks!

                                        BTW: Usage of "." as a separator is not possible as we have already given away mail addresses with "." for our domains (e.g. michael.seed@tutanota.com) ...

                                      • 7 votes
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                                          4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                          We need to optimize this process: When you have stored your password upon log-in, you need to actively log out AND log in again. Then you can simply close the window. The next time you enter app.tutanota.de log in does not happen automatically. Please do not save the password if you want to log in to several accounts.
                                          Thanks for notifying us about the inconvenience.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi Anonymous,

                                          if you stored your password, please just logout, deactivate "Store password", and login again.

                                          You shouldn't be auto-logged in again afterwards.

                                        • 28 votes
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                                            4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                            Hello everyone,

                                            the Arabic translation has been completed so we plan to add RTL support as soon as possible. As we have lots of feature requests on our to-do list for the coming months, we cannot give a specific ETA just yet.

                                            If you know anyone who can code and would like to get this done faster, this would be awesome. Here’s the code for a pull request: https://github.com/tutao/tutanota

                                            Thank you very much!
                                            Your Tutanota Team

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