AdminTutanota Support (Feedback Manager, Tutanota)

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  1. 17 votes
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    planned  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Sorry for this inconvenience. We have to prevent mass registrations, therefore the signup is sometimes not possible. We will improve this soon and also try to notify about it earlier.

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    We don't block anybody by purpose! Please contact us at hello@tutao.de in such cases. It might be that your ip got blacklisted for various reasons.

  2. 57 votes
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    planned  ·  9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    @Mads: The mailto handling has been fixed right now: https://github.com/tutao/tutanota/issues/409.

    The "send to" is already implemented within the new app. We are currently polishing up things for a beta release within the next few weeks.

  3. 1 vote
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 
  4. 563 votes
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    planned  ·  34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    We are currently finishing our apps. This is one of the features that we will implement right after the apps are finished. You can track status on it here: https://github.com/tutao/tutanota/issues/234

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Yes, this is one of the features that will be implemented soon after the search implementation has been finished.

  5. 1 vote
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi there,

    which are the sending domains / email addresses?

  6. 1 vote
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi there,

    could you please provide some more details to this problem? Why do you suppose that your account is locked?

  7. 1 vote
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi Mario,

    our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

    https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

  8. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi Mario,

    our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

    https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

  9. 83 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Sorry for that inconvenience! We are still working on the new apps but plan to release them soon.

  10. 137 votes
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    23 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    We will fix this with the upcoming app.

  11. 1 vote
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Is there any reason they provide?

  12. 14 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi gillman,

    we can still help if you lose your second factor. Should this be the case, just contact us.

  13. 1 vote
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi Charlie,

    thanks for your feedback.

    Within the past few months, we added a lot of features to our new beta client: search, contacts import, whitelabel, contact form, and many more.

    Most of them have been mentioned on our blog: https://tutanota.com/blog/

  14. 192 votes
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    16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi Anonymous,

    you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

    Search is available in our new client: https://tutanota.com/blog/posts/first-search-encrypted-data

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi X,

    on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

    Embedding pictures is possible in our new beta client - public beta will start soon. :-)

  15. 2 votes
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    12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    VPN epinator might have been blacklisted by us if it has been abused for spamming. You can also sign up via TOR or without a VPN.

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Hi Vero,

    I just looked into the account v*******e.l*****@tutanota.com. It should be working perfectly.

  16. 16 votes
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    4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    Thanks for your feedback. We will support the iPhone X resolution with the next app update.

  17. 31 votes
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    10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 
  18. 3 votes
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    under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    @Anonymous we plan to integrate Tutanota with other mail software.

    AdminTutanota Support (Feedback Manager, Tutanota) shared this idea  · 
  19. 4 votes
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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    It’s as the FAQ states: We don’t log IPs. If we are presented with a German court order, only then do we log the IPs of the account concerned.

    Tutanota is made for protecting all users against illegal mass surveillance. However, it is not a safe haven for suspected criminals.

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    @Anonymous: We never manipulate anthing (e.g. you mentioned spyware). Code manipulations are criminal acts in Germany and no authority can force you to implement backdoors or spyware.

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    It makes no sense to handle the question "do you log IPs" without any context.

    There are laws that force service providers to store IPs in certain cases all over the world. However, there are large legal obstacles in Germany: If you are a police officer or a prosecutor and want us to store a single IP address, you need a German court order. See https://tutanota.com/blog/posts/transparency-report for more details on how many requests we receive and deny.

    We only store the IPs of a single user in case of a German court order. We never store IPs of other users which is exactly what other mail providers do (most of them store ALL IPs of ALL users!).

  20. 1,065 votes
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    54 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your feedback. Please let us explain in more detail why we don’t plan to add pgp-support at the moment:

    Current encryption standards like pgp and S/MIME have several issue that we plan to address with Tutanota. These standards do not support forward secrecy and are not resistant to attacks from quantum computers.

    In addition, it is important to us that the subject line in emails is also encrypted. That’s why we have developed a solution that is also based on recognized algorithms (RSA and AES) and that automatically encrypts the subject, the content and the attachments. In the future, we plan to upgrade these algorithms to quantum-resistant ones that also support forward secrecy.

    We also see the importance that Tutanota needs to be interoperable with other encryption solutions. We will develop an API so that Tutanota users can communicate with users of other…

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    @Tin Man: We will make Tutanota interoperable! But not based on classic PGP...

    AdminTutanota Support (Feedback Manager, Tutanota) commented  · 

    @Rockman - Thanks for your comment. We haven't decided how to realize the implementation. Right now we can't say if you'll need a new keypair.

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