AdminTutanota Support (Admin, Tutanota)

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  1. 17 votes
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      planned  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      Sorry for this inconvenience. We have to prevent mass registrations, therefore the signup is sometimes not possible. We will improve this soon and also try to notify about it earlier.

      AdminTutanota Support (Admin, Tutanota) commented  · 

      We don't block anybody by purpose! Please contact us at hello@tutao.de in such cases. It might be that your ip got blacklisted for various reasons.

    • 57 votes
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        planned  ·  9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 

        @Mads: The mailto handling has been fixed right now: https://github.com/tutao/tutanota/issues/409.

        The "send to" is already implemented within the new app. We are currently polishing up things for a beta release within the next few weeks.

      • 1 vote
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          4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        • 562 votes
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            planned  ·  34 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            We are currently finishing our apps. This is one of the features that we will implement right after the apps are finished. You can track status on it here: https://github.com/tutao/tutanota/issues/234

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Yes, this is one of the features that will be implemented soon after the search implementation has been finished.

          • 1 vote
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              1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              Hi there,

              which are the sending domains / email addresses?

            • 1 vote
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                3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                Hi there,

                could you please provide some more details to this problem? Why do you suppose that your account is locked?

              • 1 vote
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                  3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Hi Mario,

                  our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

                  https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

                • 4 votes
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                    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi Mario,

                    our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

                    https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

                  • 83 votes
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                      5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      Sorry for that inconvenience! We are still working on the new apps but plan to release them soon.

                    • 137 votes
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                        23 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        We will fix this with the upcoming app.

                      • 566 votes
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                          61 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi Enric,

                          when being logged in via https://mail.tutanota.com, go to your contacts. Next to "All contacts" click "..." and then choose "Import vCard".

                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          @Jarad thanks for checking out Tutanota! We plan to implement this feature till the end of the year.

                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          We would be more than happy if we would be able to develop even faster and try to improve from day to day.

                          But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
                          * Provide excellent support to all of you
                          * Work on our systems to realize an outstanding uptime
                          * Get new team members on board
                          * Building up sales

                          We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

                        • 1 vote
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                            3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            Is there any reason they provide?

                          • 14 votes
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                              2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi gillman,

                              we can still help if you lose your second factor. Should this be the case, just contact us.

                            • 1 vote
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                                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                Hi Charlie,

                                thanks for your feedback.

                                Within the past few months, we added a lot of features to our new beta client: search, contacts import, whitelabel, contact form, and many more.

                                Most of them have been mentioned on our blog: https://tutanota.com/blog/

                              • 192 votes
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                                  16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Hi Anonymous,

                                  you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                                  Search is available in our new client: https://tutanota.com/blog/posts/first-search-encrypted-data

                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Hi X,

                                  on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                                  Embedding pictures is possible in our new beta client - public beta will start soon. :-)

                                • 2 votes
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                                    9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    VPN epinator might have been blacklisted by us if it has been abused for spamming. You can also sign up via TOR or without a VPN.

                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Hi Vero,

                                    I just looked into the account v*******e.l*****@tutanota.com. It should be working perfectly.

                                  • 16 votes
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                                      4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      Thanks for your feedback. We will support the iPhone X resolution with the next app update.

                                    • 31 votes
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                                        10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminTutanota Support (Admin, Tutanota) commented  · 
                                      • 3 votes
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                                          under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          @Anonymous we plan to integrate Tutanota with other mail software.

                                          AdminTutanota Support (Admin, Tutanota) shared this idea  · 
                                        • 4 votes
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                                            5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                            It’s as the FAQ states: We don’t log IPs. If we are presented with a German court order, only then do we log the IPs of the account concerned.

                                            Tutanota is made for protecting all users against illegal mass surveillance. However, it is not a safe haven for suspected criminals.

                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            @Anonymous: We never manipulate anthing (e.g. you mentioned spyware). Code manipulations are criminal acts in Germany and no authority can force you to implement backdoors or spyware.

                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            It makes no sense to handle the question "do you log IPs" without any context.

                                            There are laws that force service providers to store IPs in certain cases all over the world. However, there are large legal obstacles in Germany: If you are a police officer or a prosecutor and want us to store a single IP address, you need a German court order. See https://tutanota.com/blog/posts/transparency-report for more details on how many requests we receive and deny.

                                            We only store the IPs of a single user in case of a German court order. We never store IPs of other users which is exactly what other mail providers do (most of them store ALL IPs of ALL users!).

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