AdminTutanota Support (Admin, Tutanota)

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  1. 4 votes
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      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      Hi Mario,

      our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

      https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

    • 83 votes
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        5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 

        Sorry for that inconvenience! We are still working on the new apps but plan to release them soon.

      • 137 votes
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          23 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          We will fix this with the upcoming app.

        • 566 votes
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            59 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Enric,

            when being logged in via https://mail.tutanota.com, go to your contacts. Next to "All contacts" click "..." and then choose "Import vCard".

            AdminTutanota Support (Admin, Tutanota) commented  · 

            @Jarad thanks for checking out Tutanota! We plan to implement this feature till the end of the year.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            We would be more than happy if we would be able to develop even faster and try to improve from day to day.

            But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
            * Provide excellent support to all of you
            * Work on our systems to realize an outstanding uptime
            * Get new team members on board
            * Building up sales

            We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

          • 1 vote
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              3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              Is there any reason they provide?

            • 14 votes
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                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                Hi gillman,

                we can still help if you lose your second factor. Should this be the case, just contact us.

              • 1 vote
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                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Hi Charlie,

                  thanks for your feedback.

                  Within the past few months, we added a lot of features to our new beta client: search, contacts import, whitelabel, contact form, and many more.

                  Most of them have been mentioned on our blog: https://tutanota.com/blog/

                • 192 votes
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                    16 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi Anonymous,

                    you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                    Search is available in our new client: https://tutanota.com/blog/posts/first-search-encrypted-data

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi X,

                    on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                    Embedding pictures is possible in our new beta client - public beta will start soon. :-)

                  • 2 votes
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                      9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      VPN epinator might have been blacklisted by us if it has been abused for spamming. You can also sign up via TOR or without a VPN.

                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi Vero,

                      I just looked into the account v*******e.l*****@tutanota.com. It should be working perfectly.

                    • 16 votes
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                        4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Thanks for your feedback. We will support the iPhone X resolution with the next app update.

                      • 31 votes
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                          10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 
                        • 3 votes
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                            under review  ·  5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            @Anonymous we plan to integrate Tutanota with other mail software.

                            AdminTutanota Support (Admin, Tutanota) shared this idea  · 
                          • 4 votes
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                              5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                              It’s as the FAQ states: We don’t log IPs. If we are presented with a German court order, only then do we log the IPs of the account concerned.

                              Tutanota is made for protecting all users against illegal mass surveillance. However, it is not a safe haven for suspected criminals.

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              @Anonymous: We never manipulate anthing (e.g. you mentioned spyware). Code manipulations are criminal acts in Germany and no authority can force you to implement backdoors or spyware.

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              It makes no sense to handle the question "do you log IPs" without any context.

                              There are laws that force service providers to store IPs in certain cases all over the world. However, there are large legal obstacles in Germany: If you are a police officer or a prosecutor and want us to store a single IP address, you need a German court order. See https://tutanota.com/blog/posts/transparency-report for more details on how many requests we receive and deny.

                              We only store the IPs of a single user in case of a German court order. We never store IPs of other users which is exactly what other mail providers do (most of them store ALL IPs of ALL users!).

                            • 1,033 votes
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                                51 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                Thank you all for your feedback. Please let us explain in more detail why we don’t plan to add pgp-support at the moment:

                                Current encryption standards like pgp and S/MIME have several issue that we plan to address with Tutanota. These standards do not support forward secrecy and are not resistant to attacks from quantum computers.

                                In addition, it is important to us that the subject line in emails is also encrypted. That’s why we have developed a solution that is also based on recognized algorithms (RSA and AES) and that automatically encrypts the subject, the content and the attachments. In the future, we plan to upgrade these algorithms to quantum-resistant ones that also support forward secrecy.

                                We also see the importance that Tutanota needs to be interoperable with other encryption solutions. We will develop an API so that Tutanota users can communicate with users of other…

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                @Tin Man: We will make Tutanota interoperable! But not based on classic PGP...

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                @Rockman - Thanks for your comment. We haven't decided how to realize the implementation. Right now we can't say if you'll need a new keypair.

                              • 58 votes
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                                  12 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  @Mel Cooper: Search is already available with our new client (http://mail.tutanota.com).

                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  We are currently implementing this feature and it will be released within the next two weeks.

                                • 26 votes
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                                    under review  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Just click on Settings > Unsubscribe if you want to delete your account.

                                  • 11 votes
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                                      4 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thanks for requesting a feature for further improving the security of Tutanota! We currently use TLS and DANE to protect authentication and integrity data and (only tunneled) RSA and AES to provide additional confidentiality. Neither the confidentiality nor the integrity of your data is currently at risk. In order to increase the security of Tutanota even further, we will implement digital signatures soon.

                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      @Bob/Paul: HMAC has been implemented with the new client... :-)

                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      We are currently implementing this feature. It will be released soon.

                                    • 10 votes
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                                        29 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                        There are lots of important details in which Tutanota differs from other encrypted email services and that make Tutanota’s level of security one of the best:

                                        • Tutanota supports auto-login so you do not need to enter your credentials on your home desktop every time you want to access your mails.
                                        • Tutanota uses a fast and nice design -
                                          https://tutanota.com/blog/posts/new-mail-client – Our focus is on letting you access your emails quickly – not on presenting you the best-possible design that will slow down your email experience.
                                        • We encrypt meta data…
                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Hey Anonymous,
                                        please try our new client at https://mail.tutanota.com. The full text search will be released within the next few days.

                                        We will publish completely new apps by the beginning of next year. Thanks for your patience and your support!

                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Dear Mandy,
                                        you can receive cragslist mails from your Tutanota account and we actively tested this out. We never delete mails silently. Mails are either delivered to the inboxes of our users (check your SPAM folder!) or rejected.

                                        Please contact us at support@tutao.de if you have any further problems.

                                      • 2,264 votes
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                                          117 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

                                          Building an encrypted calendar is at the top of our to-do list right now as we desperately need a solution to schedule and share calendar entries securely ourselves. However, first, we have to finish the new client to push it our of beta and update the Tutanota Android and iOS apps so that you can use your encrypted mailbox with very good speeds and many more features on all your devices. Once we are done with that, we will build the encrypted calendar.

                                          Thank you very much for your continuous support.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Come on guys! We are working very hard to bring forward Tutanota as much as possible and this will be one of the next stories that we implement.

                                          We have come a long way since our first release (see https://github.com/tutao/tutanota/releases) and completely re-implemented our client throughout this year. We implemented search on encrypted data (will be released next week), full synchronization across devices and many more features for business customers (that are currently not visible for all of us).

                                          We always want to deliver as fast as possible but we also want a high quality. It will take some more years till Tutanota is where we expect it to be. But the calendar is definitely one of the next things that we implement! :-)

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          You are right! This is one of the features we want the most, too. We will start working on it soon after finishing search and the new apps.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          We hope for Q3 but Q4 is probably more realistic.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          We had to postpone the calendar implementation as we have been hired to implement other features first. Sorry!

                                          AdminTutanota Support (Admin, Tutanota) supported this idea  · 
                                        • 3 votes
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                                            1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            Thanks for your support, Anonymous!

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