AdminTutanota Support (Admin, Tutanota)

My feedback

  1. 10 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  General  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      You will not receive more than two invoices a month. Actually, this is a feature to prevent mass-billings for larger customers. It could be adapted for smaller customers, if there is a large demand for this.

    • 1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        4 comments  ·  General  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 

        Hi Vero,

        I just looked into the account v*******e.l*****@tutanota.com. It should be working perfectly.

      • 1,093 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          91 comments  ·  General  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          @Daan: We need just a couple of days. Progress is very good and we will checkin within the next few days... :-)

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Thanks for the reminder! This feature is on the top of our list and will be implemented after public beta release... :-)

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Hi mf,

          Search will be implemented into the beta client very soon.

          Also, there have been many more changes than only those in design. Tutanota is much faster, you can mark emails as unread, export multiple emails at once, download all attachments and so on. Another great new feature is keyboard navigation. Keep testing. :-))

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Hi Anonymous,

          yes, search will be available in both the webclient and our mobile apps. :-)

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Search is next on our to do list and will be implemented into the new client. :-)

          Bitcoins can already be used to donate:

          https://tutanota.com/community#donate

          AdminTutanota Support (Admin, Tutanota) commented  · 

          You can either delete folders or use multi-select: https://tutanota.com/blog/posts/release-notes-2-9

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Unfortunately, we had to postpone this feature to early 2017. However, it is on the top of our list now... :-)

        • 619 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            under review  ·  110 comments  ·  General  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            You must have enabled the second factor before in your login settings. Just provide the token from the authenticator app you used or your U2F device to login.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Radeo: Please contact us at hello@tutao.de. We can add your old alias to a new account if you sign up for a new premium account.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Bea,

            if you registered several accounts at once, they might have been blocked by our spam prevention system. Please contact us through https://tutanota.com/contact so that we can look into your account.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Anderson,

            we are sorry to read this.

            You can reuse your old email addresses for a new Premium account and get all data resent.

            Just contact us through https://tutanota.com/contact and tell us that you are a Premium user in the subject so that we can reply as soon as possible.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Lexmilian,

            your account was NOT hacked. You can not access it due to the reasons we explained via email.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Adi,

            in that case we can only delete the account in order to make sure that it is not misused.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi B and Anonymous,

            please contact us at support@tutao.de providing your email addresses and we will look into your accounts.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi mary,

            please send a request to support@tutao.de providing your Tutanota email address. We will look into your account and see what we can do. :-)

            AdminTutanota Support (Admin, Tutanota) commented  · 

            If you think you lost your password, please make sure that you are using the correct domain when logging in (plus no upper case, spelling mistakes in email address/password). This is often the problem.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Of course a "normal" password reset is not possible. But we have thought about a way to configure another Tuanota user you trust and let that user reset your password. Still, we do not have finally decided about this.

          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              3 comments  ·  General  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              @Your Name: You probably did not install Tutanota from the app store. You have to download and install a newer app release manually, then:
              https://tutanota.uservoice.com/knowledgebase/articles/483300-where-can-i-get-the-tutanota-app

            • 131 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                17 comments  ·  General  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                This has been scheduled for the current sprint: https://github.com/tutao/tutanota/issues/105

                AdminTutanota Support (Admin, Tutanota) commented  · 

                In Chrome you can print the email one by one as a pdf, but this can only be a work-around until we implement a better option.

              • 386 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  planned  ·  25 comments  ·  General  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Yes, this is one of the features that will be implemented soon after the search implementation has been finished.

                • 141 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    21 comments  ·  General  ·  Admin →

                    We plan to implement offline availability which will increase speed a lot.

                    For now, please use our brand-new beta client as it is already much faster: https://mail.tutanota.com/

                    Do you like this improvement? Please support our development team by upgrading to Premium for only 1 Euro per month! (The upgrade process currently only works in the old client.) Thank you very much. :)

                    Please find more details about our completely rebuilt secure email client on our blog: https://tutanota.com/blog/posts/secure-mail-public-beta-release

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Please try the beta at mail.tutanota.com. Improved apps will be released within the next few months. We are working hard to provide improve your Tutanota experience! Thanks for your patience... :-)

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi Anonymous,

                    your browser or app might need an update. Please make sure that you are using the latest version of a supported browser:

                    https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hello Anonymous,

                    we're using Tutanota every day, and our inboxes never loads that long - it's actually pretty fast...

                    Please make sure to use a supported browser:
                    https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

                    If that doesn't help, please send a request to support@tutao.de providing details of your problem and we'll be glad to assist.

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    We already started working on a bunch of larger performance improvements. It will take some time but we are going to provide you with a blazing fast Tutanota experience in the future! :)

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    The delay issue will be fixed with our next update of Tutanota, probably today. :)

                  • 163 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      12 comments  ·  General  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      @Biggi: This has already been implemented in the new beta client... :)

                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      Which browser and which platform are you using?

                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      Sure! The new client will enable some more formatting tools like lists.

                    • 98 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        8 comments  ·  General  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Hi X,

                        on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                        Embedding pictures is possible in our new beta client - public beta will start soon. :-)

                      • 640 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          66 comments  ·  General  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi Anonymous,

                          we already accept Bitcoin for donations:

                          https://tutanota.com/community#donate

                          Thanks for your support!!

                        • 1,953 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            63 comments  ·  General  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            @Anonymous: Please create a pull request for our official repository.

                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            Hi znatok,

                            looks like your account has been approved?

                          • 164 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              16 comments  ·  General  ·  Admin →
                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              Thanks for clarifying. :-)

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi Anonymous,

                              how is the use of Tutanota the reason why you lost access to your Facebook account?

                            • 541 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                52 comments  ·  General  ·  Admin →
                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                @Jarad thanks for checking out Tutanota! We plan to implement this feature till the end of the year.

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                We would be more than happy if we would be able to develop even faster and try to improve from day to day.

                                But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
                                * Provide excellent support to all of you
                                * Work on our systems to realize an outstanding uptime
                                * Get new team members on board
                                * Building up sales

                                We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

                              • 1,213 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  under review  ·  67 comments  ·  General  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Hi Thierry,

                                  we already spoke to Tresorit:

                                  https://tutanota.com/blog/posts/tresorit

                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  In a first step encrypted cloud storage could be realised via the browser only.
                                  In a second step, of course, the integration with local file systems should be implemented, but not from the start.

                                  AdminTutanota Support (Admin, Tutanota) supported this idea  · 
                                • 421 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    planned  ·  13 comments  ·  General  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    It has been implemented on the backend already. It is just the GUI that is missing. However, we are currently working on tasks with a higher priority. It may take some more time to finally implement the GUI....

                                  • 1,704 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      72 comments  ·  General  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      We hope for Q3 but Q4 is probably more realistic.

                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      We had to postpone the calendar implementation as we have been hired to implement other features first. Sorry!

                                      AdminTutanota Support (Admin, Tutanota) supported this idea  · 
                                    • 315 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        23 comments  ·  General  ·  Admin →
                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Exporting multiple mails has been implemented in our new client (currently in beta).

                                        Importing is still on our TODO-List but there are many higher rated feature request that will be implemented before...

                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Hi David,

                                        we will do our best to avoid this from happening - but if we ever had to shut down Tutanota, there would definitely be a solution for this.

                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        We never said that this feature will be realized in 2015. We will definitely implement import and exporting of whole mailboxes (single mails can be exported already) at a later stage.

                                      • 1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  General  ·  Admin →
                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi! :-)

                                          There are several possible answers to your question.

                                          Are you referring to the badge icon on iOS? Or on the inbox icon in our client?

                                          Please try to logout and login again.

                                        • 113 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            11 comments  ·  General  ·  Admin →
                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            In order to select multiple emails at once, you can use the Ctrl or Shift key.

                                          ← Previous 1 3 4

                                          Feedback and Knowledge Base