AdminTutanota Support (Admin, Tutanota)

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  1. 92 votes
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      13 comments  ·  General  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      We will fix this with the upcoming app.

    • 557 votes
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        56 comments  ·  General  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 

        Hi Enric,

        when being logged in via https://mail.tutanota.com, go to your contacts. Next to "All contacts" click "..." and then choose "Import vCard".

        AdminTutanota Support (Admin, Tutanota) commented  · 

        @Jarad thanks for checking out Tutanota! We plan to implement this feature till the end of the year.

        AdminTutanota Support (Admin, Tutanota) commented  · 

        Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

        AdminTutanota Support (Admin, Tutanota) commented  · 

        We would be more than happy if we would be able to develop even faster and try to improve from day to day.

        But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
        * Provide excellent support to all of you
        * Work on our systems to realize an outstanding uptime
        * Get new team members on board
        * Building up sales

        We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

      • 134 votes
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          23 comments  ·  General  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          Hi Anonymous,

          you can print an email after downloading it using Ctrl+P, have you already tried that? :-)

          AdminTutanota Support (Admin, Tutanota) commented  · 

          This has been scheduled for the current sprint: https://github.com/tutao/tutanota/issues/105

          AdminTutanota Support (Admin, Tutanota) commented  · 

          In Chrome you can print the email one by one as a pdf, but this can only be a work-around until we implement a better option.

        • 1 vote
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            2 comments  ·  General  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            Is there any reason they provide?

          • 220 votes
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              under review  ·  22 comments  ·  General  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              Hi chloe,

              this feature is available in our new client https://mail.tutanota.com. :-)

              AdminTutanota Support (Admin, Tutanota) commented  · 

              @Anonymous: Which Version of Safari are you using? This should be possible with current versions. However, older versions of Safari did not support saving files after they have been downloaded and decrypted.

              If no current Safari is available for your operating system: Please install another browser like Firefox.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              @Anonymous: please contact support@tutao.de.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              Hi Mikael,

              please contact us via support@tutao.de sharing all the details of your problem with us and we'll solve it together :-)

            • 12 votes
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                2 comments  ·  General  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                Hi gillman,

                we can still help if you lose your second factor. Should this be the case, just contact us.

              • 1 vote
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                  2 comments  ·  General  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Hi Charlie,

                  thanks for your feedback.

                  Within the past few months, we added a lot of features to our new beta client: search, contacts import, whitelabel, contact form, and many more.

                  Most of them have been mentioned on our blog: https://tutanota.com/blog/

                • 184 votes
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                    13 comments  ·  General  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi Anonymous,

                    you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                    Search is available in our new client: https://tutanota.com/blog/posts/first-search-encrypted-data

                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi X,

                    on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                    Embedding pictures is possible in our new beta client - public beta will start soon. :-)

                  • 2 votes
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                      7 comments  ·  General  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      VPN epinator might have been blacklisted by us if it has been abused for spamming. You can also sign up via TOR or without a VPN.

                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi Vero,

                      I just looked into the account v*******e.l*****@tutanota.com. It should be working perfectly.

                    • 7 votes
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                        2 comments  ·  General  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Thanks for your feedback. We will support the iPhone X resolution with the next app update.

                      • 1 vote
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                          1 comment  ·  General  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi Mike,

                          sorry for the inconvenience!

                          The reason might be because you had just installed the app. Please try to logout and login again. Let us know if it worked.

                        • 28 votes
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                            9 comments  ·  General  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 
                          • 3 votes
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                              under review  ·  5 comments  ·  General  ·  Admin →
                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              @Anonymous we plan to integrate Tutanota with other mail software.

                              AdminTutanota Support (Admin, Tutanota) shared this idea  · 
                            • 1 vote
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                                5 comments  ·  General  ·  Admin →

                                It’s as the FAQ states: We don’t log IPs. If we are presented with a German court order, only then do we log the IPs of the account concerned.

                                Tutanota is made for protecting all users against illegal mass surveillance. However, it is not a safe haven for suspected criminals.

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                @Anonymous: We never manipulate anthing (e.g. you mentioned spyware). Code manipulations are criminal acts in Germany and no authority can force you to implement backdoors or spyware.

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                It makes no sense to handle the question "do you log IPs" without any context.

                                There are laws that force service providers to store IPs in certain cases all over the world. However, there are large legal obstacles in Germany: If you are a police officer or a prosecutor and want us to store a single IP address, you need a German court order. See https://tutanota.com/blog/posts/transparency-report for more details on how many requests we receive and deny.

                                We only store the IPs of a single user in case of a German court order. We never store IPs of other users which is exactly what other mail providers do (most of them store ALL IPs of ALL users!).

                              • 907 votes
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                                  41 comments  ·  General  ·  Admin →

                                  Thank you all for your feedback. Please let us explain in more detail why we don’t plan to add pgp-support at the moment:

                                  Current encryption standards like pgp and S/MIME have several issue that we plan to address with Tutanota. These standards do not support forward secrecy and are not resistant to attacks from quantum computers.

                                  In addition, it is important to us that the subject line in emails is also encrypted. That’s why we have developed a solution that is also based on recognized algorithms (RSA and AES) and that automatically encrypts the subject, the content and the attachments. In the future, we plan to upgrade these algorithms to quantum-resistant ones that also support forward secrecy.

                                  We also see the importance that Tutanota needs to be interoperable with other encryption solutions. We will develop an API so that Tutanota users can communicate with users of other…

                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  @Tin Man: We will make Tutanota interoperable! But not based on classic PGP...

                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  @Rockman - Thanks for your comment. We haven't decided how to realize the implementation. Right now we can't say if you'll need a new keypair.

                                • 55 votes
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                                    11 comments  ·  General  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    @Mel Cooper: Search is already available with our new client (http://mail.tutanota.com).

                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    We are currently implementing this feature and it will be released within the next two weeks.

                                  • 23 votes
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                                      under review  ·  7 comments  ·  General  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      Just click on Settings > Unsubscribe if you want to delete your account.

                                    • 11 votes
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                                        4 comments  ·  General  ·  Admin →

                                        Thanks for requesting a feature for further improving the security of Tutanota! We currently use TLS and DANE to protect authentication and integrity data and (only tunneled) RSA and AES to provide additional confidentiality. Neither the confidentiality nor the integrity of your data is currently at risk. In order to increase the security of Tutanota even further, we will implement digital signatures soon.

                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        @Bob/Paul: HMAC has been implemented with the new client... :-)

                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        We are currently implementing this feature. It will be released soon.

                                      • 695 votes
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                                          130 comments  ·  General  ·  Admin →
                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          @placeintruder: Please contact us at hello@tutao.de

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          You must have enabled the second factor before in your login settings. Just provide the token from the authenticator app you used or your U2F device to login.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Radeo: Please contact us at hello@tutao.de. We can add your old alias to a new account if you sign up for a new premium account.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi Bea,

                                          if you registered several accounts at once, they might have been blocked by our spam prevention system. Please contact us through https://tutanota.com/contact so that we can look into your account.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi Anderson,

                                          we are sorry to read this.

                                          You can reuse your old email addresses for a new Premium account and get all data resent.

                                          Just contact us through https://tutanota.com/contact and tell us that you are a Premium user in the subject so that we can reply as soon as possible.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi Lexmilian,

                                          your account was NOT hacked. You can not access it due to the reasons we explained via email.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi Adi,

                                          in that case we can only delete the account in order to make sure that it is not misused.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi B and Anonymous,

                                          please contact us at support@tutao.de providing your email addresses and we will look into your accounts.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Hi mary,

                                          please send a request to support@tutao.de providing your Tutanota email address. We will look into your account and see what we can do. :-)

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          If you think you lost your password, please make sure that you are using the correct domain when logging in (plus no upper case, spelling mistakes in email address/password). This is often the problem.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Of course a "normal" password reset is not possible. But we have thought about a way to configure another Tuanota user you trust and let that user reset your password. Still, we do not have finally decided about this.

                                        • 10 votes
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                                            24 comments  ·  General  ·  Admin →

                                            There are lots of important details in which Tutanota differs from other encrypted email services:

                                            • We focus on making secure mails affordable for everyone. That’s why we have very flexible pricing plans – https://tutanota.com/pricing – that allow everyone to go Premium and support our fight for privacy for only 1€/month. Also you can add as many users (own domain and Tutanota domain) to your Premium account as you need to.
                                            • We encrypt meta data such as subject lines and plan to hide email addresses in the future as well. That is why we have developed a solution that is also based on recognized algorithms (RSA and AES) and that automatically encrypts the subject, the content and the attachments. In the future, we plan to upgrade these algorithms to quantum-resistant ones that also support forward secrecy, which is impossible with pgp/S/MIME.
                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            Hey Anonymous,
                                            please try our new client at https://mail.tutanota.com. The full text search will be released within the next few days.

                                            We will publish completely new apps by the beginning of next year. Thanks for your patience and your support!

                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            Dear Mandy,
                                            you can receive cragslist mails from your Tutanota account and we actively tested this out. We never delete mails silently. Mails are either delivered to the inboxes of our users (check your SPAM folder!) or rejected.

                                            Please contact us at support@tutao.de if you have any further problems.

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