AdminTutanota Support (Admin, Tutanota)

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  1. 170 votes
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      19 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      Thanks for the reminder! It is on our roadmap (https://github.com/tutao/tutanota/milestone/8) but we are currently focused on out of beta and the desktop client.

    • 1 vote
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        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 

        Thanks for your feedback! Did you test this on the new client (https://mail.tutanota.com)?

      • 1 vote
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          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          Hi there, have you already emptied your Trash folder?

        • 2 votes
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            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            Sorry for that! There are SPAM rules that you can use to configure what is flagged as SPAM and what not. We also continously improve our SPAM handling...

          • 136 votes
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              25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              @Alan: Please try out the new client at https://mail.tutanota.com. Printing should work with it, even from mobile.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              Hi Anonymous,

              you can print an email after downloading it using Ctrl+P, have you already tried that? :-)

              AdminTutanota Support (Admin, Tutanota) commented  · 

              This has been scheduled for the current sprint: https://github.com/tutao/tutanota/issues/105

              AdminTutanota Support (Admin, Tutanota) commented  · 

              In Chrome you can print the email one by one as a pdf, but this can only be a work-around until we implement a better option.

            • 10 votes
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                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                Hi Joe,

                so far we were not able to accept cryptocurrencies, but we are working on this. I can promise you that we are not a scam company. :-))

              • 8 votes
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                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Importing contacts is possible in our new client https://mail.tutanota.com. :-)

                • 5 votes
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                    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Hi Barbara,

                    you can disable the dark theme where you enabled it before logging in. Uninstalling is not necessary.

                  • 6 votes
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                      7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      @John Doe:
                      Most of your claims are plain wrong. No one else besides a very small set of our employees has access to the encrypted data stored on our servers. BND and other authorities never had access to our systems!

                      In fact, German privacy laws are way stricter than in many other countries. For example, Switzerland has a dedicated surveillance law, just as the UK...

                      Please read the following articles on our blog for further insights:
                      * https://tutanota.com/blog/posts/data-protection-germany
                      * https://tutanota.com/blog/posts/data-privacy-germany

                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      German privacy laws are very strict. We do not log IP addresses or hand out any user data. A German court warrant needs to be issued before officials can ask for data. On our servers, we only keep metadata (from, to, date) unencrypted. All other data is encrypted with the user's password and cannot be accessed by us.

                    • 5 votes
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                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Sorry for this inconvenience. We have to prevent mass registrations, therefore the signup is sometimes not possible. We will improve this soon and also try to notify about it earlier.

                      • 17 votes
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                          planned  ·  8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Sorry for this inconvenience. We have to prevent mass registrations, therefore the signup is sometimes not possible. We will improve this soon and also try to notify about it earlier.

                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          We don't block anybody by purpose! Please contact us at hello@tutao.de in such cases. It might be that your ip got blacklisted for various reasons.

                        • 57 votes
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                            planned  ·  9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            @Mads: The mailto handling has been fixed right now: https://github.com/tutao/tutanota/issues/409.

                            The "send to" is already implemented within the new app. We are currently polishing up things for a beta release within the next few weeks.

                          • 1 vote
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                              5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            • 558 votes
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                                planned  ·  32 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                We are currently finishing our apps. This is one of the features that we will implement right after the apps are finished. You can track status on it here: https://github.com/tutao/tutanota/issues/234

                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                Yes, this is one of the features that will be implemented soon after the search implementation has been finished.

                              • 1 vote
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                                  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Hi there,

                                  which are the sending domains / email addresses?

                                • 1 vote
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                                    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Hi there,

                                    could you please provide some more details to this problem? Why do you suppose that your account is locked?

                                  • 1 vote
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                                      3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      Hi Mario,

                                      our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

                                      https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

                                    • 4 votes
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                                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Hi Mario,

                                        our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

                                        https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

                                      • 83 votes
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                                          5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Sorry for that inconvenience! We are still working on the new apps but plan to release them soon.

                                        • 137 votes
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                                            23 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            We will fix this with the upcoming app.

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