AdminTutanota Support (Admin, Tutanota)

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  1. 59 votes
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      planned  ·  9 comments  ·  General  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      @Mads: The mailto handling has been fixed right now: https://github.com/tutao/tutanota/issues/409.

      The "send to" is already implemented within the new app. We are currently polishing up things for a beta release within the next few weeks.

    • 1 vote
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        3 comments  ·  General  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 
      • 488 votes
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          planned  ·  31 comments  ·  General  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          We are currently finishing our apps. This is one of the features that we will implement right after the apps are finished. You can track status on it here: https://github.com/tutao/tutanota/issues/234

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Yes, this is one of the features that will be implemented soon after the search implementation has been finished.

        • 1 vote
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            1 comment  ·  General  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            Hi there,

            which are the sending domains / email addresses?

          • 1 vote
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              2 comments  ·  General  ·  Admin →
              AdminTutanota Support (Admin, Tutanota) commented  · 

              Hi there,

              could you please provide some more details to this problem? Why do you suppose that your account is locked?

            • 1 vote
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                3 comments  ·  General  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                Hi Mario,

                our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

                https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

              • 4 votes
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                  2 comments  ·  General  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  Hi Mario,

                  our spam filter does not learn from the emails you sort into your Spam folder manually. Please use our Spam rules to handle these emails:

                  https://tutanota.uservoice.com/knowledgebase/articles/780147-how-can-i-configure-spam-detection-rules-configur

                • 82 votes
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                    5 comments  ·  General  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    Sorry for that inconvenience! We are still working on the new apps but plan to release them soon.

                  • 126 votes
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                      23 comments  ·  General  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      We will fix this with the upcoming app.

                    • 561 votes
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                        56 comments  ·  General  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Hi Enric,

                        when being logged in via https://mail.tutanota.com, go to your contacts. Next to "All contacts" click "..." and then choose "Import vCard".

                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        @Jarad thanks for checking out Tutanota! We plan to implement this feature till the end of the year.

                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        We would be more than happy if we would be able to develop even faster and try to improve from day to day.

                        But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
                        * Provide excellent support to all of you
                        * Work on our systems to realize an outstanding uptime
                        * Get new team members on board
                        * Building up sales

                        We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

                      • 136 votes
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                          23 comments  ·  General  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi Anonymous,

                          you can print an email after downloading it using Ctrl+P, have you already tried that? :-)

                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          This has been scheduled for the current sprint: https://github.com/tutao/tutanota/issues/105

                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          In Chrome you can print the email one by one as a pdf, but this can only be a work-around until we implement a better option.

                        • 1 vote
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                            3 comments  ·  General  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            Is there any reason they provide?

                          • 223 votes
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                              under review  ·  23 comments  ·  General  ·  Admin →
                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi chloe,

                              this feature is available in our new client https://mail.tutanota.com. :-)

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              @Anonymous: Which Version of Safari are you using? This should be possible with current versions. However, older versions of Safari did not support saving files after they have been downloaded and decrypted.

                              If no current Safari is available for your operating system: Please install another browser like Firefox.

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              @Anonymous: please contact support@tutao.de.

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi Mikael,

                              please contact us via support@tutao.de sharing all the details of your problem with us and we'll solve it together :-)

                            • 14 votes
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                                2 comments  ·  General  ·  Admin →
                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                Hi gillman,

                                we can still help if you lose your second factor. Should this be the case, just contact us.

                              • 1 vote
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                                  2 comments  ·  General  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Hi Charlie,

                                  thanks for your feedback.

                                  Within the past few months, we added a lot of features to our new beta client: search, contacts import, whitelabel, contact form, and many more.

                                  Most of them have been mentioned on our blog: https://tutanota.com/blog/

                                • 191 votes
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                                    15 comments  ·  General  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Hi Anonymous,

                                    you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                                    Search is available in our new client: https://tutanota.com/blog/posts/first-search-encrypted-data

                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Hi X,

                                    on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

                                    Embedding pictures is possible in our new beta client - public beta will start soon. :-)

                                  • 2 votes
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                                      7 comments  ·  General  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      VPN epinator might have been blacklisted by us if it has been abused for spamming. You can also sign up via TOR or without a VPN.

                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      Hi Vero,

                                      I just looked into the account v*******e.l*****@tutanota.com. It should be working perfectly.

                                    • 10 votes
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                                        3 comments  ·  General  ·  Admin →
                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Thanks for your feedback. We will support the iPhone X resolution with the next app update.

                                      • 31 votes
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                                          9 comments  ·  General  ·  Admin →
                                          AdminTutanota Support (Admin, Tutanota) commented  · 
                                        • 3 votes
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                                            under review  ·  5 comments  ·  General  ·  Admin →
                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            @Anonymous we plan to integrate Tutanota with other mail software.

                                            AdminTutanota Support (Admin, Tutanota) shared this idea  · 
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