AdminTutanota Support (Admin, Tutanota)

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  1. 1 vote
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      1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
      AdminTutanota Support (Admin, Tutanota) commented  · 

      We do not block proxies or VPN services by default. But sometimes we temporarily have to block signups to avoid mass registrations and spammers.
      We do not save cookies.
      We do not log IP addresses by default. You can find all information here: https://tutanota.com/faq#anonymous-email

    • 132 votes
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        6 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
        AdminTutanota Support (Admin, Tutanota) commented  · 
      • 870 votes
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          67 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
          AdminTutanota Support (Admin, Tutanota) commented  · 

          The base for importing has been implemented with the native desktop clients.

          Please check our roadmap for further information on when it will be ready:
          https://tutanota.com/roadmap/

          AdminTutanota Support (Admin, Tutanota) commented  · 

          Importing contacts from Yahoo is currently not possible. However, you can use all contacts stored on your phone when using your app.

        • 29 votes
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            under review  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
            AdminTutanota Support (Admin, Tutanota) commented  · 

            Of course you can delete your accounts whenever you want. For instructions, please check https://tutanota.com/howto/.

            AdminTutanota Support (Admin, Tutanota) commented  · 

            Just click on Settings > Unsubscribe if you want to delete your account.

          • 2,276 votes
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              120 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

              Building an encrypted calendar is at the top of our to-do list right now as we desperately need a solution to schedule and share calendar entries securely ourselves. However, first, we have to finish the new client to push it our of beta and update the Tutanota Android and iOS apps so that you can use your encrypted mailbox with very good speeds and many more features on all your devices. Once we are done with that, we will build the encrypted calendar.

              Thank you very much for your continuous support.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              The first version of the calendar won't include CalDav support. Unfortunately, CalDav was not build for encrypted services. We might support it via the desktop client at a later time.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              Come on guys! We are working very hard to bring forward Tutanota as much as possible and this will be one of the next stories that we implement.

              We have come a long way since our first release (see https://github.com/tutao/tutanota/releases) and completely re-implemented our client throughout this year. We implemented search on encrypted data (will be released next week), full synchronization across devices and many more features for business customers (that are currently not visible for all of us).

              We always want to deliver as fast as possible but we also want a high quality. It will take some more years till Tutanota is where we expect it to be. But the calendar is definitely one of the next things that we implement! :-)

              AdminTutanota Support (Admin, Tutanota) commented  · 

              You are right! This is one of the features we want the most, too. We will start working on it soon after finishing search and the new apps.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              We hope for Q3 but Q4 is probably more realistic.

              AdminTutanota Support (Admin, Tutanota) commented  · 

              We had to postpone the calendar implementation as we have been hired to implement other features first. Sorry!

              AdminTutanota Support (Admin, Tutanota) supported this idea  · 
            • 45 votes
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                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                AdminTutanota Support (Admin, Tutanota) commented  · 

                AES-128 is secure regarding todays computers.

                When we started developing Tutanota in 2011, AES-128 was the best choice to guarantee secure encryption and good encryption/decrpytion speed, particularly on mobile. However, we are aware that things change, particularly with the emergence of quantum computers in the coming decades. That's why we plan to update our algorithms in the near future to make them quantum-resistant.

              • 9 votes
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                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                  AdminTutanota Support (Admin, Tutanota) commented  · 

                  As a workaround: just set the strict entry for a few minutes, do the domain validation in Tutanota, and change it to your softer entry afterwards.

                • 237 votes
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                    13 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                    AdminTutanota Support (Admin, Tutanota) commented  · 

                    This is already on our roadmap: https://tutanota.com/roadmap

                  • 177 votes
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                      19 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                      AdminTutanota Support (Admin, Tutanota) commented  · 

                      Thanks for the reminder! It is on our roadmap (https://github.com/tutao/tutanota/milestone/8) but we are currently focused on out of beta and the desktop client.

                    • 1 vote
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                        2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                        AdminTutanota Support (Admin, Tutanota) commented  · 

                        Thanks for your feedback! Did you test this on the new client (https://mail.tutanota.com)?

                      • 1 vote
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                          1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                          AdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi there, have you already emptied your Trash folder?

                        • 2 votes
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                            2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                            AdminTutanota Support (Admin, Tutanota) commented  · 

                            Sorry for that! There are SPAM rules that you can use to configure what is flagged as SPAM and what not. We also continously improve our SPAM handling...

                          • 136 votes
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                              25 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              @Alan: Please try out the new client at https://mail.tutanota.com. Printing should work with it, even from mobile.

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi Anonymous,

                              you can print an email after downloading it using Ctrl+P, have you already tried that? :-)

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              This has been scheduled for the current sprint: https://github.com/tutao/tutanota/issues/105

                              AdminTutanota Support (Admin, Tutanota) commented  · 

                              In Chrome you can print the email one by one as a pdf, but this can only be a work-around until we implement a better option.

                            • 10 votes
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                                2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                AdminTutanota Support (Admin, Tutanota) commented  · 

                                Hi Joe,

                                so far we were not able to accept cryptocurrencies, but we are working on this. I can promise you that we are not a scam company. :-))

                              • 8 votes
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                                  2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                  AdminTutanota Support (Admin, Tutanota) commented  · 

                                  Importing contacts is possible in our new client https://mail.tutanota.com. :-)

                                • 5 votes
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                                    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                    AdminTutanota Support (Admin, Tutanota) commented  · 

                                    Hi Barbara,

                                    you can disable the dark theme where you enabled it before logging in. Uninstalling is not necessary.

                                  • 6 votes
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                                      7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      @John Doe:
                                      Most of your claims are plain wrong. No one else besides a very small set of our employees has access to the encrypted data stored on our servers. BND and other authorities never had access to our systems!

                                      In fact, German privacy laws are way stricter than in many other countries. For example, Switzerland has a dedicated surveillance law, just as the UK...

                                      Please read the following articles on our blog for further insights:
                                      * https://tutanota.com/blog/posts/data-protection-germany
                                      * https://tutanota.com/blog/posts/data-privacy-germany

                                      AdminTutanota Support (Admin, Tutanota) commented  · 

                                      German privacy laws are very strict. We do not log IP addresses or hand out any user data. A German court warrant needs to be issued before officials can ask for data. On our servers, we only keep metadata (from, to, date) unencrypted. All other data is encrypted with the user's password and cannot be accessed by us.

                                    • 5 votes
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                                        3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                        AdminTutanota Support (Admin, Tutanota) commented  · 

                                        Sorry for this inconvenience. We have to prevent mass registrations, therefore the signup is sometimes not possible. We will improve this soon and also try to notify about it earlier.

                                      • 17 votes
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                                          planned  ·  10 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          Sorry for this inconvenience. We have to prevent mass registrations, therefore the signup is sometimes not possible. We will improve this soon and also try to notify about it earlier.

                                          AdminTutanota Support (Admin, Tutanota) commented  · 

                                          We don't block anybody by purpose! Please contact us at hello@tutao.de in such cases. It might be that your ip got blacklisted for various reasons.

                                        • 57 votes
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                                            planned  ·  9 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
                                            AdminTutanota Support (Admin, Tutanota) commented  · 

                                            @Mads: The mailto handling has been fixed right now: https://github.com/tutao/tutanota/issues/409.

                                            The "send to" is already implemented within the new app. We are currently polishing up things for a beta release within the next few weeks.

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