Tutanota SupportAdminTutanota Support (Admin, Tutanota)

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  1. 1,319 votes
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      115 comments  ·  General  ·  Admin →
      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi skywheel,

      we are currently testing the new client which we were working on for the past months. Two Factor Authentication will be implemented into the new client soon. Stay tuned. :-)

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi Tur! :-)

      This feature will definitely be implemented this year. We are currently working very hard on the new client. Check our release notes if you're interested in our latest implementations:

      https://tutanota.com/blog/

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      I just took a further look, your comments have been caught by the spam filter of uservoice. Sorry for the inconvenience.

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Is this a screenshot of the 2-factor Authentication idea?

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi iddno!

      We decline feature requests, if they are duplicates. We don't delete comments, unless they include hate speech, advertisement or the like.

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi D. Oremi,

      the status idea of this idea will be updated to Completed as soon as this feature has been implemented. If you activated this function, you will be notified via email.

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Sorry for the delay! This feature has a high priority for us but we had to implement other security features in advance. I am confident that this feature will be added during the next months.

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      We will try very hard for a nice Christmas gift, but probably the 2FA release will come in the beginning of 2016.

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Thanks, anonymous. We don't use MD5. Tutanota uses bcrypt and SHA256 to generate the hash locally.

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Thanks, Anonymous. Of course we can explain otherwise: When a password is used for authentication (login), it is not necessary that it is known to the server you want to authenticate with. It is enough that the server has a fingerprint (hash) of your password. With Tutanota your hash for authentication is calculated by your browser and only the hash is being sent. Your password never travels the Internet in plain text and it is never seen by our server. As hashes are non-invertible, the server is unable to reconstruct your password from the hash. In this way the server is not able to decrypt your data, while still able to log you in.
      In short: One password is enough. On the server, there is only encrypted data and only you can decrypt it. If anyone should hack the server, which is very very difficult, all they get is encrypted data.

    • 271 votes
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        20 comments  ·  General  ·  Admin →
        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

        Exporting multiple mails has been implemented in our new client (currently in beta).

        Importing is still on our TODO-List but there are many higher rated feature request that will be implemented before...

        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

        Hi David,

        we will do our best to avoid this from happening - but if we ever had to shut down Tutanota, there would definitely be a solution for this.

        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

        We never said that this feature will be realized in 2015. We will definitely implement import and exporting of whole mailboxes (single mails can be exported already) at a later stage.

      • 1,493 votes
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          56 comments  ·  General  ·  Admin →
          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

          We had to postpone the calendar implementation as we have been hired to implement other features first. Sorry!

          Tutanota SupportAdminTutanota Support (Admin, Tutanota) supported this idea  · 
        • 1,683 votes
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            45 comments  ·  General  ·  Admin →
            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

            Hi znatok,

            looks like your account has been approved?

          • 894 votes
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              66 comments  ·  General  ·  Admin →
              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Hi Anonymous,

              yes, search will be available in both the webclient and our mobile apps. :-)

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Search is next on our to do list and will be implemented into the new client. :-)

              Bitcoins can already be used to donate:

              https://tutanota.com/community#donate

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              You can either delete folders or use multi-select: https://tutanota.com/blog/posts/release-notes-2-9

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Unfortunately, we had to postpone this feature to early 2017. However, it is on the top of our list now... :-)

            • 1 vote
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                1 comment  ·  General  ·  Admin →
                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                Hi! :-)

                There are several possible answers to your question.

                Are you referring to the badge icon on iOS? Or on the inbox icon in our client?

                Please try to logout and login again.

              • 148 votes
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                  10 comments  ·  General  ·  Admin →
                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  Which browser and which platform are you using?

                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  Sure! The new client will enable some more formatting tools like lists.

                • 87 votes
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                    7 comments  ·  General  ·  Admin →
                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                    In order to select multiple emails at once, you can use the Ctrl or Shift key.

                  • 3 votes
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                      3 comments  ·  General  ·  Admin →
                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      You can zoom by scrolling the mouse wheel while holding CTRL key, have you tried that?

                    • 545 votes
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                        under review  ·  86 comments  ·  General  ·  Admin →
                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        Hi Adi,

                        in that case we can only delete the account in order to make sure that it is not misused.

                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        Hi B and Anonymous,

                        please contact us at support@tutao.de providing your email addresses and we will look into your accounts.

                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        Hi mary,

                        please send a request to support@tutao.de providing your Tutanota email address. We will look into your account and see what we can do. :-)

                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        If you think you lost your password, please make sure that you are using the correct domain when logging in (plus no upper case, spelling mistakes in email address/password). This is often the problem.

                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        Of course a "normal" password reset is not possible. But we have thought about a way to configure another Tuanota user you trust and let that user reset your password. Still, we do not have finally decided about this.

                      • 110 votes
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                          14 comments  ·  General  ·  Admin →
                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                          Hi Ellie,

                          Tutanota adapts to the language used by your browser/device. Change accordingly and refresh the page. :-)

                        • 264 votes
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                            2 comments  ·  General  ·  Admin →
                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                            Die Integration wird nicht verweigert, sie ist nicht möglich:

                            https://tutanota.uservoice.com/forums/237921-general/suggestions/7013569-creating-an-add-on-for-an-open-source-mail-client

                            Aktuell kann Tutanota aus Sicherheitsgründen nur über den Webclient und unsere mobilen Apps genutzt werden.

                          • 1,456 votes
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                              78 comments  ·  General  ·  Admin →

                              Hello Monero users and a warm welcome! :) We are happy about your interest in our privacy-focused encrypted mail service. We build our features based on the needs of Tutanota users. May we kindly ask, who of you has already switched to Tutanota as your main email service? If you haven’t yet, you may try it right away: https://app.tutanota.de/#register
                              Happy encrypting.

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              We would still love to add monero support. Unfortunately, we have not found any easy way to do this. Paybee is still in private beta.

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              Sure! We are currently working on implementing the bitcoin payments. We will have a better overview on what needs to be done for monero after we finished this. We will share more details about this story, afterwards.

                            • 41 votes
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                                3 comments  ·  General  ·  Admin →
                                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                If you click on a menu item while composing an email, the text does not disappear. Go back to Emails in the menu and you're back where you left.

                                If you open another folder while composing an email, it is automatically saved in your Drafts folder.

                              • 35 votes
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                                  4 comments  ·  General  ·  Admin →
                                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                  Sorry, my fault!

                                  You can now vote again.

                                • 324 votes
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                                    under review  ·  26 comments  ·  General  ·  Admin →
                                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                    Importing contacts from Yahoo is currently not possible. However, you can use all contacts stored on your phone when using your app.

                                  • 1 vote
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                                      4 comments  ·  General  ·  Admin →
                                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                      Unfortunately, we can not reproduce this problem. It is working on our test devices with android 7.1.1.

                                      Is there anything special you do to reproduce this?

                                    • 498 votes
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                                        42 comments  ·  General  ·  Admin →
                                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                        Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

                                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                        We would be more than happy if we would be able to develop even faster and try to improve from day to day.

                                        But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
                                        * Provide excellent support to all of you
                                        * Work on our systems to realize an outstanding uptime
                                        * Get new team members on board
                                        * Building up sales

                                        We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

                                      • 141 votes
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                                          13 comments  ·  General  ·  Admin →
                                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                          We just implemented a feature that makes logging out and in very easy when you store your credentials.

                                          This will be released early next week. Please provide feedback on that new feature. Thanks!

                                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                          @Anonymous You need to log out, then log in again without ticking the 'save'-button. After this, the password is deleted and it won't lock you in again.

                                        • 102 votes
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                                            12 comments  ·  General  ·  Admin →
                                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                            Hi Ines,
                                            may I ask you to clarify what are the benefits of your proposed approach in comparison to the catch-all feature that can be easily used with custom domains?

                                            Thanks!

                                            BTW: Usage of "." as a separator is not possible as we have already given away mail addresses with "." for our domains (e.g. michael.seed@tutanota.com) ...

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