Tutanota SupportAdminTutanota Support (Admin, Tutanota)

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  1. 103 votes
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      12 comments  ·  General  ·  Admin →
      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi Ellie,

      Tutanota adapts to the language used by your browser/device. Change accordingly and refresh the page. :-)

    • 166 votes
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        2 comments  ·  General  ·  Admin →
        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

        Die Integration wird nicht verweigert, sie ist nicht möglich:

        https://tutanota.uservoice.com/forums/237921-general/suggestions/7013569-creating-an-add-on-for-an-open-source-mail-client

        Aktuell kann Tutanota aus Sicherheitsgründen nur über den Webclient und unsere mobilen Apps genutzt werden.

      • 1,370 votes
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          74 comments  ·  General  ·  Admin →

          Hello Monero users and a warm welcome! :) We are happy about your interest in our privacy-focused encrypted mail service. We build our features based on the needs of Tutanota users. May we kindly ask, who of you has already switched to Tutanota as your main email service? If you haven’t yet, you may try it right away: https://app.tutanota.de/#register
          Happy encrypting.

          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

          We would still love to add monero support. Unfortunately, we have not found any easy way to do this. Paybee is still in private beta.

          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

          Sure! We are currently working on implementing the bitcoin payments. We will have a better overview on what needs to be done for monero after we finished this. We will share more details about this story, afterwards.

        • 140 votes
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            8 comments  ·  General  ·  Admin →
            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

            Sure! The new client will enable some more formatting tools like lists.

          • 1,248 votes
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              106 comments  ·  General  ·  Admin →
              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Hi Tur! :-)

              This feature will definitely be implemented this year. We are currently working very hard on the new client. Check our release notes if you're interested in our latest implementations:

              https://tutanota.com/blog/

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              I just took a further look, your comments have been caught by the spam filter of uservoice. Sorry for the inconvenience.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Is this a screenshot of the 2-factor Authentication idea?

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Hi iddno!

              We decline feature requests, if they are duplicates. We don't delete comments, unless they include hate speech, advertisement or the like.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Hi D. Oremi,

              the status idea of this idea will be updated to Completed as soon as this feature has been implemented. If you activated this function, you will be notified via email.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Sorry for the delay! This feature has a high priority for us but we had to implement other security features in advance. I am confident that this feature will be added during the next months.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              We will try very hard for a nice Christmas gift, but probably the 2FA release will come in the beginning of 2016.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Thanks, anonymous. We don't use MD5. Tutanota uses bcrypt and SHA256 to generate the hash locally.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Thanks, Anonymous. Of course we can explain otherwise: When a password is used for authentication (login), it is not necessary that it is known to the server you want to authenticate with. It is enough that the server has a fingerprint (hash) of your password. With Tutanota your hash for authentication is calculated by your browser and only the hash is being sent. Your password never travels the Internet in plain text and it is never seen by our server. As hashes are non-invertible, the server is unable to reconstruct your password from the hash. In this way the server is not able to decrypt your data, while still able to log you in.
              In short: One password is enough. On the server, there is only encrypted data and only you can decrypt it. If anyone should hack the server, which is very very difficult, all they get is encrypted data.

            • 21 votes
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                1 comment  ·  General  ·  Admin →
                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                If you click on a menu item while composing an email, the text does not disappear. Go back to Emails in the menu and you're back where you left.

                If you open another folder while composing an email, it is automatically saved in your Drafts folder.

              • 827 votes
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                  57 comments  ·  General  ·  Admin →
                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  You can either delete folders or use multi-select: https://tutanota.com/blog/posts/release-notes-2-9

                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  Unfortunately, we had to postpone this feature to early 2017. However, it is on the top of our list now... :-)

                • 32 votes
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                    3 comments  ·  General  ·  Admin →
                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                    Sorry, my fault!

                    You can now vote again.

                  • 312 votes
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                      under review  ·  24 comments  ·  General  ·  Admin →
                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Importing contacts from Yahoo is currently not possible. However, you can use all contacts stored on your phone when using your app.

                    • 1 vote
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                        4 comments  ·  General  ·  Admin →
                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        Unfortunately, we can not reproduce this problem. It is working on our test devices with android 7.1.1.

                        Is there anything special you do to reproduce this?

                      • 476 votes
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                          40 comments  ·  General  ·  Admin →
                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                          Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                          We would be more than happy if we would be able to develop even faster and try to improve from day to day.

                          But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
                          * Provide excellent support to all of you
                          * Work on our systems to realize an outstanding uptime
                          * Get new team members on board
                          * Building up sales

                          We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

                        • 140 votes
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                            12 comments  ·  General  ·  Admin →
                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                            We just implemented a feature that makes logging out and in very easy when you store your credentials.

                            This will be released early next week. Please provide feedback on that new feature. Thanks!

                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                            @Anonymous You need to log out, then log in again without ticking the 'save'-button. After this, the password is deleted and it won't lock you in again.

                          • 534 votes
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                              under review  ·  83 comments  ·  General  ·  Admin →
                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi B and Anonymous,

                              please contact us at support@tutao.de providing your email addresses and we will look into your accounts.

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi mary,

                              please send a request to support@tutao.de providing your Tutanota email address. We will look into your account and see what we can do. :-)

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              If you think you lost your password, please make sure that you are using the correct domain when logging in (plus no upper case, spelling mistakes in email address/password). This is often the problem.

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              Of course a "normal" password reset is not possible. But we have thought about a way to configure another Tuanota user you trust and let that user reset your password. Still, we do not have finally decided about this.

                            • 102 votes
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                                12 comments  ·  General  ·  Admin →
                                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                Hi Ines,
                                may I ask you to clarify what are the benefits of your proposed approach in comparison to the catch-all feature that can be easily used with custom domains?

                                Thanks!

                                BTW: Usage of "." as a separator is not possible as we have already given away mail addresses with "." for our domains (e.g. michael.seed@tutanota.com) ...

                              • 126 votes
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                                  15 comments  ·  General  ·  Admin →
                                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                  Hello Anonymous,

                                  we're using Tutanota every day, and our inboxes never loads that long - it's actually pretty fast...

                                  Please make sure to use a supported browser:
                                  https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

                                  If that doesn't help, please send a request to support@tutao.de providing details of your problem and we'll be glad to assist.

                                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                  We already started working on a bunch of larger performance improvements. It will take some time but we are going to provide you with a blazing fast Tutanota experience in the future! :)

                                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                  The delay issue will be fixed with our next update of Tutanota, probably today. :)

                                • 240 votes
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                                    17 comments  ·  General  ·  Admin →
                                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                    Hi David,

                                    we will do our best to avoid this from happening - but if we ever had to shut down Tutanota, there would definitely be a solution for this.

                                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                    We never said that this feature will be realized in 2015. We will definitely implement import and exporting of whole mailboxes (single mails can be exported already) at a later stage.

                                  • 7 votes
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                                      3 comments  ·  General  ·  Admin →

                                      We need to optimize this process: When you have stored your password upon log-in, you need to actively log out AND log in again. Then you can simply close the window. The next time you enter app.tutanota.de log in does not happen automatically. Please do not save the password if you want to log in to several accounts.
                                      Thanks for notifying us about the inconvenience.

                                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                      Hi Anonymous,

                                      if you stored your password, please just logout, deactivate "Store password", and login again.

                                      You shouldn't be auto-logged in again afterwards.

                                    • 7 votes
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                                        15 comments  ·  General  ·  Admin →
                                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                        Dear Mandy,
                                        you can receive cragslist mails from your Tutanota account and we actively tested this out. We never delete mails silently. Mails are either delivered to the inboxes of our users (check your SPAM folder!) or rejected.

                                        Please contact us at support@tutao.de if you have any further problems.

                                      • 10 votes
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                                          4 comments  ·  General  ·  Admin →
                                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                          We will add support for RTL as soon as the translations for Hebrew, Arabic and Persian are complete. We still search for volunteers for translating Tutanota into their language.

                                          Please contact us at support@tutao.de if you want to support our translation project... :-)

                                        • 8 votes
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                                            2 comments  ·  General  ·  Admin →

                                            Thanks for requesting a feature for further improving the security of Tutanota! We currently use TLS and DANE to protect authentication and integrity data and (only tunneled) RSA and AES to provide additional confidentiality. Neither the confidentiality nor the integrity of your data is currently at risk. In order to increase the security of Tutanota even further, we will implement digital signatures soon.

                                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                            We are currently implementing this feature. It will be released soon.

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