Tutanota SupportAdminTutanota Support (Admin, Tutanota)

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      76 comments  ·  General  ·  Admin →
      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Thanks for the reminder! This feature is on the top of our list and will be implemented after public beta release... :-)

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi mf,

      Search will be implemented into the beta client very soon.

      Also, there have been many more changes than only those in design. Tutanota is much faster, you can mark emails as unread, export multiple emails at once, download all attachments and so on. Another great new feature is keyboard navigation. Keep testing. :-))

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Hi Anonymous,

      yes, search will be available in both the webclient and our mobile apps. :-)

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Search is next on our to do list and will be implemented into the new client. :-)

      Bitcoins can already be used to donate:

      https://tutanota.com/community#donate

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      You can either delete folders or use multi-select: https://tutanota.com/blog/posts/release-notes-2-9

      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

      Unfortunately, we had to postpone this feature to early 2017. However, it is on the top of our list now... :-)

    • 61 votes
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        3 comments  ·  General  ·  Admin →
        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

        Hi X,

        on desktop browsers, you can use Ctrl+B, Ctrl+I and Ctrl+U to format your text.

        Embedding pictures is possible in our new beta client - public beta will start soon. :-)

      • 1,635 votes
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          36 comments  ·  General  ·  Admin →

          We are currently rebuilding our encrypted Tutanota client to improve speed and design. We hope you are happy to know that a dark theme will be part of the new design. At the moment the new client is being tested by hundreds of private beta testers.

          You’ll be informed once the new client will be released in public beta. We estimate to release our new client as public beta in a couple of weeks. Please support our development team by upgrading to Premium for only 1 Euro per month!

          Thank you. :)

          Just wanted to share the preview as well:
          https://twitter.com/TutanotaTeam/status/882697261846859786

          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

          Hi Chris,
          we plan to release the public beta next week. Here is our current status: https://github.com/tutao/tutanota/milestone/2

        • 631 votes
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            63 comments  ·  General  ·  Admin →
            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

            Hi Anonymous,

            we already accept Bitcoin for donations:

            https://tutanota.com/community#donate

            Thanks for your support!!

          • 1,844 votes
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              57 comments  ·  General  ·  Admin →
              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              @Anonymous: Please create a pull request for our official repository.

              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

              Hi znatok,

              looks like your account has been approved?

            • 161 votes
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                13 comments  ·  General  ·  Admin →
                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                Thanks for clarifying. :-)

                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                Hi Anonymous,

                how is the use of Tutanota the reason why you lost access to your Facebook account?

              • 135 votes
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                  17 comments  ·  General  ·  Admin →
                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  Hi Anonymous,

                  your browser or app might need an update. Please make sure that you are using the latest version of a supported browser:

                  https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  Hello Anonymous,

                  we're using Tutanota every day, and our inboxes never loads that long - it's actually pretty fast...

                  Please make sure to use a supported browser:
                  https://tutanota.uservoice.com/knowledgebase/articles/470737-which-browsers-does-tutanota-support

                  If that doesn't help, please send a request to support@tutao.de providing details of your problem and we'll be glad to assist.

                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  We already started working on a bunch of larger performance improvements. It will take some time but we are going to provide you with a blazing fast Tutanota experience in the future! :)

                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                  The delay issue will be fixed with our next update of Tutanota, probably today. :)

                • 535 votes
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                    49 comments  ·  General  ·  Admin →
                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                    @Jarad thanks for checking out Tutanota! We plan to implement this feature till the end of the year.

                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                    Emeline: Thanks for upgrading! We will continue our work on this feature in 2017.

                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                    We would be more than happy if we would be able to develop even faster and try to improve from day to day.

                    But please do not forget, that our team is still very small and we do not only concentrate on implementing new features. There are many other things that we have to take care of. Just to mention a few of them:
                    * Provide excellent support to all of you
                    * Work on our systems to realize an outstanding uptime
                    * Get new team members on board
                    * Building up sales

                    We will definitely add this feature in future. If you want to enable us to implement features faster: upgrade to premium or donate. And there is always the option to pay for implementing a feature. Just contact us if this one is really critical for you and you are willing to pay for it.

                  • 579 votes
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                      under review  ·  93 comments  ·  General  ·  Admin →
                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi Anderson,

                      we are sorry to read this.

                      You can reuse your old email addresses for a new Premium account and get all data resent.

                      Just contact us through https://tutanota.com/contact and tell us that you are a Premium user in the subject so that we can reply as soon as possible.

                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi Lexmilian,

                      your account was NOT hacked. You can not access it due to the reasons we explained via email.

                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi Adi,

                      in that case we can only delete the account in order to make sure that it is not misused.

                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi B and Anonymous,

                      please contact us at support@tutao.de providing your email addresses and we will look into your accounts.

                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Hi mary,

                      please send a request to support@tutao.de providing your Tutanota email address. We will look into your account and see what we can do. :-)

                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      If you think you lost your password, please make sure that you are using the correct domain when logging in (plus no upper case, spelling mistakes in email address/password). This is often the problem.

                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                      Of course a "normal" password reset is not possible. But we have thought about a way to configure another Tuanota user you trust and let that user reset your password. Still, we do not have finally decided about this.

                    • 1,134 votes
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                        under review  ·  64 comments  ·  General  ·  Admin →
                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        Hi Thierry,

                        we already spoke to Tresorit:

                        https://tutanota.com/blog/posts/tresorit

                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                        In a first step encrypted cloud storage could be realised via the browser only.
                        In a second step, of course, the integration with local file systems should be implemented, but not from the start.

                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) supported this idea  · 
                      • 392 votes
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                          planned  ·  12 comments  ·  General  ·  Admin →
                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                          It has been implemented on the backend already. It is just the GUI that is missing. However, we are currently working on tasks with a higher priority. It may take some more time to finally implement the GUI....

                        • 1,626 votes
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                            68 comments  ·  General  ·  Admin →
                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                            We hope for Q3 but Q4 is probably more realistic.

                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                            We had to postpone the calendar implementation as we have been hired to implement other features first. Sorry!

                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) supported this idea  · 
                          • 299 votes
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                              22 comments  ·  General  ·  Admin →
                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              Exporting multiple mails has been implemented in our new client (currently in beta).

                              Importing is still on our TODO-List but there are many higher rated feature request that will be implemented before...

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              Hi David,

                              we will do our best to avoid this from happening - but if we ever had to shut down Tutanota, there would definitely be a solution for this.

                              Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                              We never said that this feature will be realized in 2015. We will definitely implement import and exporting of whole mailboxes (single mails can be exported already) at a later stage.

                            • 1 vote
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                                1 comment  ·  General  ·  Admin →
                                Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                Hi! :-)

                                There are several possible answers to your question.

                                Are you referring to the badge icon on iOS? Or on the inbox icon in our client?

                                Please try to logout and login again.

                              • 157 votes
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                                  10 comments  ·  General  ·  Admin →
                                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                  Which browser and which platform are you using?

                                  Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                  Sure! The new client will enable some more formatting tools like lists.

                                • 106 votes
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                                    11 comments  ·  General  ·  Admin →
                                    Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                    In order to select multiple emails at once, you can use the Ctrl or Shift key.

                                  • 6 votes
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                                      3 comments  ·  General  ·  Admin →
                                      Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                      You can zoom by scrolling the mouse wheel while holding CTRL key, have you tried that?

                                    • 117 votes
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                                        14 comments  ·  General  ·  Admin →
                                        Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                        Hi Ellie,

                                        Tutanota adapts to the language used by your browser/device. Change accordingly and refresh the page. :-)

                                      • 285 votes
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                                          2 comments  ·  General  ·  Admin →
                                          Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                          Die Integration wird nicht verweigert, sie ist nicht möglich:

                                          https://tutanota.uservoice.com/forums/237921-general/suggestions/7013569-creating-an-add-on-for-an-open-source-mail-client

                                          Aktuell kann Tutanota aus Sicherheitsgründen nur über den Webclient und unsere mobilen Apps genutzt werden.

                                        • 1,458 votes
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                                            79 comments  ·  General  ·  Admin →

                                            Hello Monero users and a warm welcome! :) We are happy about your interest in our privacy-focused encrypted mail service. We build our features based on the needs of Tutanota users. May we kindly ask, who of you has already switched to Tutanota as your main email service? If you haven’t yet, you may try it right away: https://app.tutanota.de/#register
                                            Happy encrypting.

                                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                            We would still love to add monero support. Unfortunately, we have not found any easy way to do this. Paybee is still in private beta.

                                            Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

                                            Sure! We are currently working on implementing the bitcoin payments. We will have a better overview on what needs to be done for monero after we finished this. We will share more details about this story, afterwards.

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