I suggest you ...

allow me to download a backup of my tutanota email

So e.g. "Download a copy of your email" -> sends me an mbox (or gzipped mbox) with all my mail in it?

382 votes
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  • Ferka commented  ·   ·  Flag as inappropriate

    Another request for an encrypted backup files (or non-encrypted file download over encrypted connection). I'm really not comfortable using the service with the risk of losing all prior communications.

  • Anonymous commented  ·   ·  Flag as inappropriate

    I am a paying user too, I like privacy but this missing feature is a must have. I recently experienced a total loss of my communication with protonomail (inbox, sent, archived, trash) and nobody is able to recover them, I don't know to face the same problem here. Thanks

  • Anonymous commented  ·   ·  Flag as inappropriate

    Looks pretty natural to me! Otherwise it means i am no more the owner of these mails sent and received.

  • Mike commented  ·   ·  Flag as inappropriate

    My email has been compromised please send me a back up I’m not sure of my name I set the account up with because email was atttached to phone please help law enforcement agencies have my phone

  • Noah B commented  ·   ·  Flag as inappropriate

    id like to be able to download per folder. i.e. download inbox, archived or sent folder as zip.

    since export is planned anyway, would you be able to add the option to choose and extension of the saved email files? So for certain emails id want in pdf and others in doc or xls and so on.
    pls, anything, just not .eml...

  • Anonymous commented  ·   ·  Flag as inappropriate

    I would be satisfied if you could provide an export and download the data encrypted.
    According to that: https://tutanota.uservoice.com/knowledgebase/articles/470732-what-encryption-algorithms-does-tutanota-use

    you use a hybrid method of encryption.
    If you could provide some details about the way we should decrypt maybe the users will create the
    code needed and we can decrypt in our computer.

    I think the above is not very difficult and it's the fastest solution for you to provide the users a way to access their emails while your service is offline or for backup reasons.

    Also I do no not think that this compromises security since the data will be transferred encrypted and
    only the user has the encryption key.

  • Ronnie commented  ·   ·  Flag as inappropriate

    This is a must as no-one can be confident not having access to their email for backup or off-line purposes. I have long been a paying user but cannot continue to support if this isn't implemented. Downloading one email at a time is just to much effort.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Indeed, hadn't realised it doesn't exist and I _AM_ a paying customer. This would be top of the list

  • pete commented  ·   ·  Flag as inappropriate

    Must-have feature for a permanent switch to tutanota from my current provider.
    I need a local copy of my emails for backup purposes.

  • Anonymous commented  ·   ·  Flag as inappropriate

    Look, it's really offensive to have all my mail trapped inside tutanota. It's hyper-time-consuming to try to copy them one at a time.... I'm sufficiently fed up with this that I am dumping tutanota, goodbye.

  • Hi commented  ·   ·  Flag as inappropriate

    Support, also maybe an option in each individual email to download the selected email. And maybe download in rich text format rather than plain text.

  • Anonymous commented  ·   ·  Flag as inappropriate

    A real must guy's. If you want businesses (paying customers and I'm one of those potentially), this is another critical aspect. It makes total sense to enable the client to download their emails in a secure manner. It shouldn't take that much to do it either. Further as suggested below, it will assist in resource management for yourselves.

    I have a need to have all emails kept on my server with my client specific info (all one place) and not some here, there and everywhere as would be the case using Tutanota and others. Hence my reluctance to get fully on board.

  • notDavid commented  ·   ·  Flag as inappropriate

    I agree, i don't understand how people can use this service without any local (encrypted) backups;

    For example https://www.lavaboom.com just disappeared, without backups all your e-mails would be lost...

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