I suggest you ...

Implement a contact form for support

If a user can't access his account, then he has to contact the tutanota team by e-mail. This implies that he has to register a new account, although only one free account per user is allowed. For this reason, a contact form could be filled and upon submission of this form a code number (support ticket) will be given to the user so that he may follow up the status of his request.

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