I suggest you ...

Allow your customers to contact you.

Hi, I can not access my two emails which I had had for years. I use the correct passwords and logins. When I tried to use Lost account access your system asks a recovery code. The problem is that I had never received this code. I opened my emails several years ago when your service just started and at that time you didn't send me any Recovery Codes... How can I contact you to recover my email access? My idea is that you post a phone number or an email on your website to allow your customers to contact you with such problems. Best regards.

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    Andriy shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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      • Alex commented  ·   ·  Flag as inappropriate

        Well, if your account wasn't premium and it was inactive for more than six months, it has been deleted probably.

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