I suggest you ...

2nd factor device stolen. Its been 4 days. No answer from support for turning off 2f. Im a premium user.

How long does it take for them to get back? I've sent to premium@tutanota.com as well as hello@tutanota.de

1 vote
Vote
Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
You have left! (?) (thinking…)
Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
completed  ·  AdminTutanota Support (Feedback Manager, Tutanota) responded  · 

Hi there,

sorry for the inconvenience!

In such cases, you should definitely have received a reply already. Please re-send your email if there was no response yet and mention that you are a Premium user in the subject.

0 comments

Sign in
(thinking…)
Sign in with: facebook google
Signed in as (Sign out)
Submitting...

Feedback and Knowledge Base