I suggest you ...

2nd factor device stolen. Its been 4 days. No answer from support for turning off 2f. Im a premium user.

How long does it take for them to get back? I've sent to premium@tutanota.com as well as hello@tutanota.de

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    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  AdminTutanota Support (Admin, Tutanota) responded  · 

    Hi there,

    sorry for the inconvenience!

    In such cases, you should definitely have received a reply already. Please re-send your email if there was no response yet and mention that you are a Premium user in the subject.

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