I suggest you ...

2FA not working

TOTP App, Google Authenticator, Microsoft Authenticator, all accept the scanned QR code, but the window to activate the function in the new WEB Mail Client, always reject the code informing: "The **** code you entered is invalid. Please correct it."

How can we fix it?

3 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Anonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    5 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • [Deleted User] commented  ·   ·  Flag as inappropriate

        2FA not yet working.

        TOTP App, Google Authenticator, Microsoft Authenticator, all accept the scanned QR code, but the WEB Mail Client always reject the code informing: "The **** code you entered is invalid. Please correct it."

      • Bill commented  ·   ·  Flag as inappropriate

        Seems that it hasn't been fixed yet, I still get the same error :(

      • Kastiel commented  ·   ·  Flag as inappropriate

        Same here.
        The TimeZone - Date / Time are the same in both devices. I don't know if Tutanota's TOTP is Time Based or Counter Based, but I'm mention it just in case.

        Also I have tried via the Android Beta App to no avail.

      Feedback and Knowledge Base