I suggest you ...

Could not reach server, looks like you are offline. Please try again later.

I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.

Could you:
2) Tell me why I cannot login in my email?
1) Update the message so that the real reasons for not being able to login is displayed?

Thank you!
Nikolay

4 votes
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    Nikolay Georgiev shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    16 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        Today, Feb 13, 2019.I received a message when trying to send an email:
        Could not reach server, looks like you are offline. Please try again later.
        I have high speed DSL, all OK with any other application and websites, using Microsoft Edge with Windows 10 Pro.

        Something wrong with TUTANOTA? Can you help, please?
        Thanks.
        Regards.
        G.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I haven’t been able to access any of my tuta accounts for the last 24 hours and it’s making me mad! I expected much better than this. Do something about it FFS!! 😡

      • Tim commented  ·   ·  Flag as inappropriate

        same issue here, very long time to load, then the message " Cannot reach the server, looks like you are offline" then inbox comes up, but upon trying to access sent emails, same error and never comes up.

      • helpplease commented  ·   ·  Flag as inappropriate

        COME ON TUTA! Are you reliable?

        Same issue here, can't access any mails,
        not even trying to send something.

        Could not reach server, looks like I am offline? For real guys?
        This needs to be so so much more reliable!

        What can I do to access my mails today?

      • A commented  ·   ·  Flag as inappropriate

        Same error message. Issue arises after login, when hit "send" after composing new email. Also, very sluggish navigation response.

        New user, been having this issue from minute one. Mobile network or wi-fi, VPN or naked, same problem. Sorry folks, you look good on paper, and talk a great game, but where the rubber meets the road - basic sending and receiving of emails - this thing just fails. I don't have time, nor inclination, to babysit this information system.

        Sorry, just not reliable enough.

      • JJ commented  ·   ·  Flag as inappropriate

        I am most always getting this message (Could not reach server, looks like you are offline. Please try again later.) AFTER I sign in. I am having great difficulty reading all my emails or sending new ones because of this. My mails will not open and that message pops up. I am not offline either as the message suggests, because I can go anywhere else on the internet without difficulty. Is there any advice for me with this problem? Thank you. JoAnn

      • Anonymous commented  ·   ·  Flag as inappropriate

        down today, same message as Nikolay got

        I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.

      • Thomas commented  ·   ·  Flag as inappropriate

        Can we have more information about the DDOS attack and what occurred bc of it??

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