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Why do I get a "sent to many emails" error when I didn't send any for several days?

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    Anonymous shared this idea  ·   ·  Admin →

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      • Tutanota SupportAdminTutanota Support (Admin, Tutanota) commented  · 

        Hi there,

        if you live in China, I guess you are using a VPN? In this case someone might be using the same IP address. Please switch the server and try again.

      • Anonymous commented  · 

        I now have another " please contact us" email that links me to a dropdown menu only going to forums, Q & A's, that don't have replies to this issue or send me back in a circle to the same places I have tried. aren't there any humans in support? or is everything automated to the point of being useless? I am not being sarcastic, I just want to know if I have to give up on tutanota or can get help. I don't want to call because I live in China. I nearly got your paid services before this happened. Now I am doubting that idea.

      • Anonymous commented  · 

        I emailed support and did not get an answer to this problem. They asked for the operating system and browser, I replied but have heard nothing for several weeks now.

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