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  1. locked out of account 2 times in 2 different accounts

    locked out of account 2 times in 2 different accounts. know the passwords but unable to login can someone help or explain what happened. Wrote support their reply was the accounts are still active. They are but i cannot login Thanks

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    • Fix the big blank space on the right of the email composition area

      On the right hand side of the desktop browser version, there is a huge blank space that gets bigger as you stretch the page out. On a 2560 wide screen the email composition and reading space is cramped into one tiny area, while a huge blank space shows on the right.

      If I shrink the page down by dragging the window to the left, the blank space suddenly disappears and the email area snaps open wider. If I enlarge the window again, the email area becomes smaller and the blank space reappears. Very annoying and I guess is also very…

      1 vote
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      • How can I disable spam box?

        All emails (except admin DNS filtering) go to my Inbox. What is spam to you may be worth $100s to me.

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        • Reply to requests for support.

          I am in need of communication with Tutanota staff. It's been three days and I still have not received support. There are many issues I need to discuss and I want to go premium again, but how can I when my email was hacked and I cannot recover it because no secondary email recovery services are implemented.

          3 votes
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            1 comment  ·  Admin →
          • wolfgang schell

            I signed up after 48 hours I tried logging in and it says password or credential is wrong. This has happened before with other email addresses on your site. 100% each time password and email address are correct. You guys waste peoples time, no wonder your site is not well known

            3 votes
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            • Please Reply to our Emails to the Support Team & Answer Calls to Germany Office.

              I can't seem to be able to reach a real person. And the support@tutanota.de email provided in the contact box within our mail service does not register as it existing.

              1 vote
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              • I want to send emails without agreeing a password with the recipient , can premium offer this ?

                I have just joined tutanota but cannot freely send my emails without ringing every recipient to agree a a password. How can I send emails without doing this does 'premium 'offer this ?

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                • Change Behavior of the Back Button for Browser Navigation

                  Currently if you click back using browser navigation you are logged out of Tutanota and can lose emails. This happens accidentally if you are writing an email, select off the email body, and tap the BACKSPACE key. It would be great if you couldn't accidentally BACKSPACE your way out of the email you are working on.

                  1 vote
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                  • 236 votes
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                    • I created an account, but I lost my password. Can I cancel I cancel my account and create a new one?

                      I created an account, but I lost my password. Can I cancel my account and create a new one?

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                        Yes, you can create a new one. It is possible that it will be deleted by our spam prevention system, but should be approved within 48 hours.

                        Edit:
                        Due to a request below, we’re going to add some details. You can read in our FAQs, that we do not recycle email addresses for security reasons:
                        https://tutanota.uservoice.com/knowledgebase/articles/547633-do-you-delete-inactive-accounts-recycle-email-ad

                        However, a workaround resulted from a feature we recently added. You can now merge (Premium) accounts by configuring a takeover email address. If you email us at hello@tutao.de and can verify that the account you forgot the password of is yours, we could delete it for you and let you reuse the email address as an alias for your new Premium account.

                        Read more here:
                        https://tutanota.com/blog/posts/hidden-features

                      • 1 vote
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                          1 comment  ·  Admin →
                        • Hi! Your automatic Dutch introduction e-mail is really badly written. Can I help?

                          Hi! Your automatic Dutch introduction e-mail has a lot of grammatical errors. Can I help?

                          Best,
                          leo

                          1 vote
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                          • Please allow us to remove unwanted Aliases (..or buy more than 5)

                            We have been waiting for the ability to buy more aliases & now it's finally arrived this feature is severely limited.

                            Once a user has played with 5 Aliases, they can no longer change their mind & pick different ones.

                            I understand (although don't agree with) the policy of never recycling usernames. However locking aliases that users no longer want to their accounts is severely penalising your early adopters. We are trying to work our way around a new domain/alias system that has very few help pages created yet.

                            Please either allow us to remove (not disable) aliases from our…

                            379 votes
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                            • 1 vote
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                                Hi there,

                                there should not be any problems with this, it works when we try. Please check all your folders and make sure to not misspell your email address when registering.

                              • It was a threat

                                Hello. I didn't find where I can write you about the problem. Someone from your mail wrote me a threat. It was anonymous. Could you please contact me because I am afraid of the safety of my life.

                                1 vote
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                                • 我的tutanota邮箱无法寄出邮件,也无法注销删除,是不是被黑客劫持了

                                  我的tutanota邮箱无法寄出邮件,也无法注销删除,是不是被黑客劫持了
                                  当我要寄出邮件的时候,显示It looks like you exceeded the number of allowed emails. Please try again later. 当我要注销帐号的时候,显示 刪除帳號
                                  The take over target account email address does not belong to a Premium admin.

                                  3 votes
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                                  • erro

                                    Sorry, but you can't send and receive the letter until we approve your account, 48 hours will be required no more, than. We do it not to allow violations as sending spam. You can help? There have already passed more than 48 hours. Help, please.

                                    1 vote
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                                    • Old emails unexpectedly in inbox

                                      I just got a bunch of my deleted and archived emails back to inbox, and have to sort them again. What was that? Tnx!

                                      1 vote
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                                      • Just signed up and getting this message "It looks like you exceeded the number of allowed emails. Please try again later." pls advise .

                                        It is frustrating since need communicate a lot with someone and just signed up. If I am time limited please,give directions so can plan number of emails a day can send and tell me if this is just restriction for new accounts.

                                        2 votes
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                                          The limits for new users are pretty low, because we have to avoid spam use. Currently you can contact 40 recipients daily with Tutanota free. The limits vary depending on current requirements.

                                          Please upgrade to our paid services, if you need to send more messages.

                                        • Inbox Rules

                                          Having inbox rules empowers the user to manage their email efficiently and effectively and improves the work flow of the user.
                                          This suggestion is an ability to create user defined rules that handle incoming emails. For example, an email from a defined name, email address or domain gets put in a defined folder or is tagged. Another example would be a rule for auto deletion of emails where an incoming email could be tagged for example as 'Social' or 'Newsletters' and is auto deleted after a defined time period, for example 1 month. Inbox rules would complement a Block List…

                                          1,277 votes
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                                            Inbox rules are now available to all Premium users!

                                            After an intensive internal discussion we have decided that inbox rules is a feature that only heavy email users need. We hope that you agree with our decision and that you are willing to upgrade. We keep the price for Premium as low as possible so that everyone can afford it: It’s only 1 Euro per month.
                                            https://tutanota.com/pricing

                                            In addition to the extra features, you also help us to develop faster and to keep fighting for our privacy online. Thank you very much!

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