General

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. ?????? I have opened my account 4 days ago...and still have this problem????

    Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours.

    1 vote
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Email worked flawlessly until today- now Tutanota's signed me out and I can't get back in

      Email created before the recovery code was implemented is suddenly signed out for no reason. It was set to be signed in all the time. Cannot access email anymore, and have no recovery code to use.

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Flag idea as inappropriate…  ·  Admin →
      • A answer for domain

        Hello, I did not understand the possibility of using custom domains. I do not have a domain at the moment; if I upgrade to the premium version, can I create one with Tutanota or should I already own it? Thank you very much

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • No way to find or create a "recovery code"

          I am signed i to my Tutanota email account on my computer, and Nowhere can I find ay way to access, or any reference to, a "recovery code". I tried changing my password in the hope that I would be offered access to a recovery code, but it didn't happen. I really like Tutanota, and this "recovery code" is a great idea, but you seem to be claiming to offer a "service" which Does Not Exist! If it does exist, why not make it available to current users?

          1 vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Could not reach server, looks like you are offline. Please try again later.

            I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.

            Could you:
            2) Tell me why I cannot login in my email?
            1) Update the message so that the real reasons for not being able to login is displayed?

            Thank you!
            Nikolay

            4 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              15 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • WE DON'T HAVE TIME FOR THIS

              "Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours."

              I'm cancelling my account. You just wasted a perfectly good email address that can't be re-used.

              1 vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Just signed up and getting this message "It looks like you exceeded the number of allowed emails. Please try again later." pls advise .

                It is frustrating since need communicate a lot with someone and just signed up. If I am time limited please,give directions so can plan number of emails a day can send and tell me if this is just restriction for new accounts.

                2 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  23 comments  ·  Flag idea as inappropriate…  ·  Admin →

                  You will receive this message if our anti-spam algorithms have picked up on your account for sending out spam. Our algorithms depend on various factors to protect Tutanota from being abused by spammers.

                  We improve our anti-spam algorithms continuously. If your account has been picked up by accident, please let us know your account name via email so that we can improve our algorithms.

                • Create a desktop application for OS X, Linux, and Windows

                  Just signed up and -love- the service and simplicity. Very well done, guys!

                  I have a strong desire to have the SAME application for e-mail on Windows, OS X and Linux, as well as my iPhone and Android devices. I know that's a lot of platforms to support, but if you were able to leverage some of the code behind GitHub's Atom editor (github.com/atom/atom), you might be able to bring a desktop client out for OS X/Windows/Linux much more quickly by leveraging your existing web app.

                  All things considered however, this is a great service that I really like. Way…

                  2,382 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    88 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • offer a Dark Theme

                    I strongly prefer "Dark Themes" instead of "Light Themes." Dark themes are much easier on my eyes (especially when using the computer for long periods of time) and also Dark Themes are more energy efficient because light output is reduced.

                    I use the Gnome-3 dark theme for my Laptop and now that Firefox 35 has arrived the devedition offers a Dark Theme. Would love to have a Dark Theme setting option available in Tutanota as well.

                    1,641 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      43 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      We are excited to let you know that a dark theme is now available with our brand-new Tutanota mail client: https://mail.tutanota.com/

                      Do you like our new design? Please support our development team by upgrading to Premium for only 1 Euro per month! (The upgrade process currently only works in the old client.)

                      Thank you very much! :)

                      Please find more details about our completely rebuilt secure email client on our blog: https://tutanota.com/blog/posts/secure-mail-public-beta-release

                    • 2-factor Authentication

                      Multi-factor authentication is not a luxury anymore, it's a basic necessity for any service that truly puts a high value on privacy.

                      1,426 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        133 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Our brand-new beta client now supports 2FA with U2F (eg YubiKey) as this is the most secure option and TOTP. More options will follow so let us know which you prefer! :) Please access the new client here: https://mail.tutanota.com/

                        You can find more details about our new client on our blog: https://tutanota.com/blog/posts/secure-mail-public-beta-release

                        You can find more details on 2FA in our FAQ: https://tutanota.uservoice.com/knowledgebase/articles/1201942-how-does-two-factor-authentication-2fa-work-in-t

                        Do you like the improvements of our brand-new beta client? Feel free to upgrade to Premium (it’s only 1 Euro per month) and support our developers! Thank you. :)

                      • Sending mails without password

                        If you wanna mail, for example, to a online-shop.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          This is already possible. Just click the green confidential button. The lock unlocks and the email is a normal one, meaning not end-to-end encrypted and no password is needed.

                        • ...to respond to requests from users by mail: approval@tutao.de.

                          My account has been blocked because I use VPN. What should I do? Thank you!

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Spam

                            Has something changed? I used to recieve about 8 emails in spam I am now not getting any spam at all and I am concerned I maybe missing important emails.
                            What can I do tho check this

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              No, nothing has changed. We only reject mails from blacklisted (spam sending) mail servers. And only as long as these servers are blacklisted (only a day or so after spamming stopped).

                            • 2FA not working

                              TOTP App, Google Authenticator, Microsoft Authenticator, all accept the scanned QR code, but the window to activate the function in the new WEB Mail Client, always reject the code informing: "The **** code you entered is invalid. Please correct it."

                              How can we fix it?

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                5 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Domain verwenden

                                Meine von mir ‚gekaufte‘ Domain für sichere e- Mails mit Tutanota verwenden können! Eventuell auch noch spätere Integration in Firmenwebsite so wie es Tutanota jetzt schon vorzeigt, aber halt mit dem Logo meines Unternehmens!

                                3 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Review the way passwords and accounts are managed

                                    Here the story,

                                    - Created an account to give it a try (I must confess, I just typed random keys)
                                    - Liked it so went premium
                                    - Wanted to change my former password : been asked for the old one which I can't remember (my fault here)

                                    First flow: as an admin I can't reset my own password

                                    - Read this : https://tutanota.uservoice.com/forums/237921-general/suggestions/35606569-while-logged-in
                                    - I'm still connected, so I decided to create an new account and promote it admin (12€ the price of my stupidity)
                                    - Try to connect with the new account => no success.
                                    - Ok maybe I'm…

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • While logged in

                                      I think i threw my password out. Now I am still logged in on my laptop, but have no way to reset it. Can i manually reset it while in my account?

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        If you are still logged in on your desktop, you can only upgrade your account to Premium and then reset the password using a second user admin. This is the only possible way to reset passwords without knowing the old one.

                                      • Viewport Estate

                                        Hallo Leute!

                                        Not in any way trying to take anything away from tutanota, there is a real viewport design problem. Recently I received an email that had 8 attachments and I could not read it because the attachments bar that is designed at the top hang too low, leaving a very small reading area that one has to scroll after every three lines. I had to forward the email to another mail client! The viewport is just too condensed and static. The email viewing experience is not good at all. The far left takes 1/3 of width which might be…

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Attachment error in Tutanota app on Android

                                          Hello, when I add any, even small 100 kB attachment when creating new mail, I always get an error - the file couldn't be read (and therefore no file has been attached) :-( WTF ?
                                          I use Android 7.x.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1 3 4 5 14 15
                                          • Don't see your idea?

                                          General

                                          Feedback and Knowledge Base