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  1. I created an account, but I lost my password. Can I cancel I cancel my account and create a new one?

    I created an account, but I lost my password. Can I cancel my account and create a new one?

    1 vote
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      1 comment  ·  Admin →

      Yes, you can create a new one. It is possible that it will be deleted by our spam prevention system, but should be approved within 48 hours.

      Edit:
      Due to a request below, we’re going to add some details. You can read in our FAQs, that we do not recycle email addresses for security reasons:
      https://tutanota.uservoice.com/knowledgebase/articles/547633-do-you-delete-inactive-accounts-recycle-email-ad

      However, a workaround resulted from a feature we recently added. You can now merge (Premium) accounts by configuring a takeover email address. If you email us at hello@tutao.de and can verify that the account you forgot the password of is yours, we could delete it for you and let you reuse the email address as an alias for your new Premium account.

      Read more here:
      https://tutanota.com/blog/posts/hidden-features

    • Email capacity and problem deleting folders.

      Hello,

      My email address is jayson@tutanota.com

      I have been getting warnings about my email capacity.

      So I've tried to delete a folder with a large number of emails in it.

      However whenever I click on the folder to select it and delete it, a message comes up wanting me to order a larger mail box instead.

      All I really want to do is delete the folder with the emails inside of it to free up space.

      How can I do this?

      1 vote
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        completed  ·  7 comments  ·  Admin →
      • Make it possible to re-add push notifications to devices.

        I Xed the notification for my phone only because it wanted to temporarily disable it, and now I can't re-enable it.

        1 vote
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        • offer the possibility of exporting emails

          When somebody who doesn't have a tutanota account receive a email, he can export it as a .eml item and open it with outlook or others. I find this feature really great.
          But, when we are tutanota users, all our emails are inmate from our tutanota mail box.
          Why don't you offer the possibility of exporting our emails ?!

          Thanks for your work. I'm looking forward using my own domain.

          7 votes
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          • Spelling mistake in Polish

            When creating a new message, I added the "To:" field and clicked on the address, and to my horror, saw "pokarz kontakt" (show contact). It's spelt "pokaż". Please correct that.

            3 votes
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            • Account Activation Link Stripped

              Can't activate account of OLX. As "Activation Button" does has the link stripped! Please help ASAP.

              1 vote
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                completed  ·  7 comments  ·  Admin →
              • Allow using unsupported browsers

                I sometimes use Midori and Gnome Web, two WebKit-based browsers, for browsing, and it's frustrating that I can't use Tutanota with them. Given that a number of browsers are based on Chromium or Firefox, or at least WebKit or Blink, it's likely that they could handle Tutanota as well as the supported browsers. I'd really appreciate a "try at your own risk" button for unsupported browsers.

                25 votes
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                • 236 votes
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                  • DMARC Support: Against Spam

                    Introduce the support to DMARC authentication to prevent spam.

                    Bye!

                    7 votes
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                      1 comment  ·  Admin →
                    • Please allow people to delete many emails at once

                      I recently left Tutanota for one reason: inability to keep my Inbox tidy. I get a lot of emails. After selecting out a few, I delete the rest. But despite Tutanota marking the Suggestion "Multiple Email selection" as Complete, it is still too onerous to delete large amounts of emails. I have to click over each email and it takes lots of time. Other email services, I click a box and the whole column of emails gets marked and then I click Delete--boom, they are deleted.

                      With Tutanota, I literally will sit there for 10 minutes deleting emails.

                      Can you…

                      6 votes
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                        This is possible since we released multi select. To mark a list of emails at once, click on an email in your inbox (or in any other folder). Scroll down, hold Shift, and click on another email. All the ones in between will be selected as well.

                      • Email Header / Details

                        It would be great to add an option to enable the view of the email header and details (such as the Received, Return-Path, Thread-, Importance, Message-ID, etc.).

                        It would be very useful in order to determine if an email is legitimate / know details / make sure it is not a phishing tentative.

                        258 votes
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                        • whitelist for letters from Perfect Money!

                          Doesn't come e-mails with Pin-code for authentication to account from Perfect Money. Their domain perfectmoney.is, in the past there was no problem, but now all messages is blocking by your antispam filter.

                          1 vote
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                          • 6 votes
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                              completed  ·  1 comment  ·  Admin →
                            • Multiple Email selection

                              To select multiple emails at one time for deletion...

                              228 votes
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                              • anonymous payment

                                I would happily donate (and maybe others would too) if you could enable money transfere from my mobile phone account credit or from Google Play credit.

                                2 votes
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                                • help help help

                                  Hello, if someone in your offices is up would you please email me as I have a few upgrade questions?

                                  3 votes
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                                  • Select multiple emails to delete

                                    I would like to select multiple emails so that I can delete a large number of them quickly.

                                    1 vote
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                                      Use the Ctrl key to toggle selected emails and the Shift key to select a list of emails. You can then delete them or move them to other folders all at once by button or drag & drop.

                                      The hand icon in the lower right corner of the UI in our mobile app activates multi select.

                                    • automatically save drafts.

                                      Existing draft functionality is great, but automatic saving and recovery in the event of a crash or mishap is standard nowadays and conspicuously absent in tutanota.

                                      63 votes
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                                        In case you leave a draft, e.g. select another email or close the browser, the draft is automatically saved, but without uploading attachments because that would take more time.

                                      • Create a Block Sender feature...

                                        How are we ever going to deal with the spam..... as soon as the spammers get ahold of your tutanota address? There's no way tutanota is going to have nearly the same level of spam protection. And they don't even have filtering! I think it will become useless as soon as spammers grab your address.

                                        I think a super user friendly way to deal with spam, and any other unwanted senders, would be a BLOCK SENDER button. This would create a filter to auto-delete all emails from that sender. It could have an "Advanced" section for blocking by Subject line…

                                        52 votes
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                                        • Please allow us to remove unwanted Aliases (..or buy more than 5)

                                          We have been waiting for the ability to buy more aliases & now it's finally arrived this feature is severely limited.

                                          Once a user has played with 5 Aliases, they can no longer change their mind & pick different ones.

                                          I understand (although don't agree with) the policy of never recycling usernames. However locking aliases that users no longer want to their accounts is severely penalising your early adopters. We are trying to work our way around a new domain/alias system that has very few help pages created yet.

                                          Please either allow us to remove (not disable) aliases from our…

                                          379 votes
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