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I suggest you ...

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  1. Spam

    Has something changed? I used to recieve about 8 emails in spam I am now not getting any spam at all and I am concerned I maybe missing important emails.
    What can I do tho check this

    1 vote
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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →

      No, nothing has changed. We only reject mails from blacklisted (spam sending) mail servers. And only as long as these servers are blacklisted (only a day or so after spamming stopped).

    • 2FA not working

      TOTP App, Google Authenticator, Microsoft Authenticator, all accept the scanned QR code, but the window to activate the function in the new WEB Mail Client, always reject the code informing: "The **** code you entered is invalid. Please correct it."

      How can we fix it?

      3 votes
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        5 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
        • Review the way passwords and accounts are managed

          Here the story,

          - Created an account to give it a try (I must confess, I just typed random keys)
          - Liked it so went premium
          - Wanted to change my former password : been asked for the old one which I can't remember (my fault here)

          First flow: as an admin I can't reset my own password

          - Read this : https://tutanota.uservoice.com/forums/237921-general/suggestions/35606569-while-logged-in
          - I'm still connected, so I decided to create an new account and promote it admin (12€ the price of my stupidity)
          - Try to connect with the new account => no success.
          - Ok maybe I'm…

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • While logged in

            I think i threw my password out. Now I am still logged in on my laptop, but have no way to reset it. Can i manually reset it while in my account?

            1 vote
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →

              If you are still logged in on your desktop, you can only upgrade your account to Premium and then reset the password using a second user admin. This is the only possible way to reset passwords without knowing the old one.

            • Viewport Estate

              Hallo Leute!

              Not in any way trying to take anything away from tutanota, there is a real viewport design problem. Recently I received an email that had 8 attachments and I could not read it because the attachments bar that is designed at the top hang too low, leaving a very small reading area that one has to scroll after every three lines. I had to forward the email to another mail client! The viewport is just too condensed and static. The email viewing experience is not good at all. The far left takes 1/3 of width which might be…

              3 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Attachment error in Tutanota app on Android

                Hello, when I add any, even small 100 kB attachment when creating new mail, I always get an error - the file couldn't be read (and therefore no file has been attached) :-( WTF ?
                I use Android 7.x.

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Search box into the web version of the app

                  A search box into the web version of the app, can't understand whyt there isn't just one,

                  1 vote
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • A way to initiate and compose emails to others. I can find no provision for this in my inbox.

                    I see "Inbox" and "Drafts" and "Sent" and "Trash", etc...but no "Compose" button. Where is it?

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                        Hi there,

                        sorry for the inconvenience!

                        In such cases, you should definitely have received a reply already. Please re-send your email if there was no response yet and mention that you are a Premium user in the subject.

                      • E.mail send failed

                        Hi!
                        I cannot send and e.mail
                        I received e.mail failed from gmx, why?
                        Adresse it.s correct.
                        Same adresse can be send trought gmail.
                        Regards!

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Spam

                          Bonjour,
                          J'ai beaucoup de mail de mes contacts qui sont tout de suite mis dans les spam.
                          Serait il possible de ne pas mettre en spam les mails de tous les contacts.

                          Merci

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Spam

                            Bonjour,
                            J'ai beaucoup de mail de mes contacts qui sont tout de suite mis dans les spam.
                            Serait il possible de ne pas mettre en spam les mails de tous les contacts.

                            Merci

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • hello@tutao.de doesn't respond to any request

                              I am a premium user but can not access to mail mailbox anymore.
                              So i can not communicate with premium support.
                              hello@tutao.de is not alive.

                              How can i get some help!!

                              3 votes
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Locking out users for 48 hours

                                You guys have added the captcha code by making us tell what the time is when creating an account which I am fine with, but sometimes our account randomly locks up and does not allow us to send an email for 48 hours, can we remove this lock up towards accounts, cause if you already have a bot protection by asking us to tell what the time is, then we don't need anymore frustrations added.

                                3 votes
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Add a Delete All for the Trash folder

                                  Rather than deleting each item individually, it would be nice to wipe them all in one fell swoop.

                                  3 votes
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                                    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Help request, on 3rd email account as previous not accessible although passwords known.

                                    Screen disappears then when I login my credentials lost.
                                    Still logged into this forum under username of first acct but thought I know pwd cannot get to email (storage 4+GB).
                                    Thankyou for assistance with last acct creation

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Custom colours in iOS app and Web App

                                      I think that allowing users to customize the colors in both the iOS app and the web interface would allow for a new sense of personalizing - but only make it only available for premium users.

                                      3 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Update Logs me Out & Deletes Saved Passwords

                                        I had my passwords saved for auto login and your update wiped all of it without my authorization. What is the point of setting up auto-login and saved passwords if you just arbitrarily and without warning wipe it all? You're procedure hijacks acces sto my email by not having a protection against forced logout and password recovery.

                                        1 vote
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • are you a genuine Company or you promote HACKERS.

                                          please confirm are you one of the HACKERS active who encrypt the files ask for ransom.

                                          1 vote
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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            If you would like to inform us about abusive usage of one of our domains (tutanota.com, tutanota.de, tutamail.com, tuta.io, keemail.me), please contact us at abuse@tutao.de. Please forward the abusive message to us if appropiate.

                                            If you would like to report abusive usage originating from another provider’s email address, you can find contact addresses at abuse.net.

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