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I suggest you ...

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  1. ?????? I have opened my account 4 days ago...and still have this problem????

    Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours.

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      completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • ...to respond to requests from users by mail: approval@tutao.de.

      My account has been blocked because I use VPN. What should I do? Thank you!

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        completed  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Email worked flawlessly until today- now Tutanota's signed me out and I can't get back in

          Email created before the recovery code was implemented is suddenly signed out for no reason. It was set to be signed in all the time. Cannot access email anymore, and have no recovery code to use.

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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • A answer for domain

            Hello, I did not understand the possibility of using custom domains. I do not have a domain at the moment; if I upgrade to the premium version, can I create one with Tutanota or should I already own it? Thank you very much

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • No way to find or create a "recovery code"

              I am signed i to my Tutanota email account on my computer, and Nowhere can I find ay way to access, or any reference to, a "recovery code". I tried changing my password in the hope that I would be offered access to a recovery code, but it didn't happen. I really like Tutanota, and this "recovery code" is a great idea, but you seem to be claiming to offer a "service" which Does Not Exist! If it does exist, why not make it available to current users?

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Could not reach server, looks like you are offline. Please try again later.

                I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.

                Could you:
                2) Tell me why I cannot login in my email?
                1) Update the message so that the real reasons for not being able to login is displayed?

                Thank you!
                Nikolay

                4 votes
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                  17 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • WE DON'T HAVE TIME FOR THIS

                  "Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours."

                  I'm cancelling my account. You just wasted a perfectly good email address that can't be re-used.

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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Just signed up and getting this message "It looks like you exceeded the number of allowed emails. Please try again later." pls advise .

                    It is frustrating since need communicate a lot with someone and just signed up. If I am time limited please,give directions so can plan number of emails a day can send and tell me if this is just restriction for new accounts.

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                      23 comments  ·  Flag idea as inappropriate…  ·  Admin →

                      You will receive this message if our anti-spam algorithms have picked up on your account for sending out spam. Our algorithms depend on various factors to protect Tutanota from being abused by spammers.

                      We improve our anti-spam algorithms continuously. If your account has been picked up by accident, please let us know your account name via email so that we can improve our algorithms.

                    • Please Reply to our Emails to the Support Team & Answer Calls to Germany Office.

                      I can't seem to be able to reach a real person. And the support@tutanota.de email provided in the contact box within our mail service does not register as it existing.

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                        4 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • IP Address is blocked while trying to create an account

                        Hello, i really want to use your services because i am a huge supporter of your ideas but, when i try to create an account a textbox appears saying: ''Registration is temporarily blocked for your IP address to avoid abuse. Please try again later or use a different internet connection.''
                        I am from Brazil and i tried using Firefox and Chrome and both give me the same message. Please help!

                        2 votes
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                          9 comments  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi there,
                          we only block a very small amount of IP addresses due to excessive spamming. All other IP ranges are only rate limited. Please contact us and provider your ip address at support@tutao.de, if signing up does not work for you permanently.

                          Thanks!

                        • 1 vote
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                            3 comments  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi there,

                            there should not be any problems with this, it works when we try. Please check all your folders and make sure to not misspell your email address when registering.

                          • I want to send emails without agreeing a password with the recipient , can premium offer this ?

                            I have just joined tutanota but cannot freely send my emails without ringing every recipient to agree a a password. How can I send emails without doing this does 'premium 'offer this ?

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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • Create a desktop application for OS X, Linux, and Windows

                              Just signed up and -love- the service and simplicity. Very well done, guys!

                              I have a strong desire to have the SAME application for e-mail on Windows, OS X and Linux, as well as my iPhone and Android devices. I know that's a lot of platforms to support, but if you were able to leverage some of the code behind GitHub's Atom editor (github.com/atom/atom), you might be able to bring a desktop client out for OS X/Windows/Linux much more quickly by leveraging your existing web app.

                              All things considered however, this is a great service that I really like. Way…

                              2,382 votes
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                                88 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Please allow us to remove unwanted Aliases (..or buy more than 5)

                                We have been waiting for the ability to buy more aliases & now it's finally arrived this feature is severely limited.

                                Once a user has played with 5 Aliases, they can no longer change their mind & pick different ones.

                                I understand (although don't agree with) the policy of never recycling usernames. However locking aliases that users no longer want to their accounts is severely penalising your early adopters. We are trying to work our way around a new domain/alias system that has very few help pages created yet.

                                Please either allow us to remove (not disable) aliases from our…

                                376 votes
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                                  14 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • offer a Dark Theme

                                  I strongly prefer "Dark Themes" instead of "Light Themes." Dark themes are much easier on my eyes (especially when using the computer for long periods of time) and also Dark Themes are more energy efficient because light output is reduced.

                                  I use the Gnome-3 dark theme for my Laptop and now that Firefox 35 has arrived the devedition offers a Dark Theme. Would love to have a Dark Theme setting option available in Tutanota as well.

                                  1,641 votes
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                                    43 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                    We are excited to let you know that a dark theme is now available with our brand-new Tutanota mail client: https://mail.tutanota.com/

                                    Do you like our new design? Please support our development team by upgrading to Premium for only 1 Euro per month! (The upgrade process currently only works in the old client.)

                                    Thank you very much! :)

                                    Please find more details about our completely rebuilt secure email client on our blog: https://tutanota.com/blog/posts/secure-mail-public-beta-release

                                  • 2-factor Authentication

                                    Multi-factor authentication is not a luxury anymore, it's a basic necessity for any service that truly puts a high value on privacy.

                                    1,426 votes
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                                      133 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                      Our brand-new beta client now supports 2FA with U2F (eg YubiKey) as this is the most secure option and TOTP. More options will follow so let us know which you prefer! :) Please access the new client here: https://mail.tutanota.com/

                                      You can find more details about our new client on our blog: https://tutanota.com/blog/posts/secure-mail-public-beta-release

                                      You can find more details on 2FA in our FAQ: https://tutanota.uservoice.com/knowledgebase/articles/1201942-how-does-two-factor-authentication-2fa-work-in-t

                                      Do you like the improvements of our brand-new beta client? Feel free to upgrade to Premium (it’s only 1 Euro per month) and support our developers! Thank you. :)

                                    • We need a system for recovery/ reset password

                                      we need a recovery system so incase we lose our password we are able to get our account back and it would make tutanota more reliable and gain more users knowing that if something happens to our account we can recover our email

                                      766 votes
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                                        145 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        The account recovery code has been implemented in the new client now. It is only readable/encrypted for the account owner. We can not access it and therefore can’t access your encrypted data.

                                        If you use a second factor, you can’t recover your account by just entering the recovery code. You need two out of three:

                                        • Your password and your recovery code for resetting second factors
                                        • Your second factor and the recovery code for resetting your password.

                                        You can only access your recovery code, if you provide your password. If someone has access to your desk, he won’t be able to inspect the recovery code without knowing your password.

                                        If you don’t want to use the recovery code, you don’t have to. But you can’t restore access to your account if you lost your second factor or your password in that case.

                                      • Sending mails without password

                                        If you wanna mail, for example, to a online-shop.

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                                          7 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                          This is already possible. Just click the green confidential button. The lock unlocks and the email is a normal one, meaning not end-to-end encrypted and no password is needed.

                                        • Spam

                                          Has something changed? I used to recieve about 8 emails in spam I am now not getting any spam at all and I am concerned I maybe missing important emails.
                                          What can I do tho check this

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                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                                            No, nothing has changed. We only reject mails from blacklisted (spam sending) mail servers. And only as long as these servers are blacklisted (only a day or so after spamming stopped).

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