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I suggest you ...

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  1. hello@tutao.de doesn't respond to any request

    I am a premium user but can not access to mail mailbox anymore.
    So i can not communicate with premium support.
    hello@tutao.de is not alive.

    How can i get some help!!

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Locking out users for 48 hours

      You guys have added the captcha code by making us tell what the time is when creating an account which I am fine with, but sometimes our account randomly locks up and does not allow us to send an email for 48 hours, can we remove this lock up towards accounts, cause if you already have a bot protection by asking us to tell what the time is, then we don't need anymore frustrations added.

      3 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Add a Delete All for the Trash folder

        Rather than deleting each item individually, it would be nice to wipe them all in one fell swoop.

        3 votes
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          completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Help request, on 3rd email account as previous not accessible although passwords known.

          Screen disappears then when I login my credentials lost.
          Still logged into this forum under username of first acct but thought I know pwd cannot get to email (storage 4+GB).
          Thankyou for assistance with last acct creation

          1 vote
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Custom colours in iOS app and Web App

            I think that allowing users to customize the colors in both the iOS app and the web interface would allow for a new sense of personalizing - but only make it only available for premium users.

            3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Update Logs me Out & Deletes Saved Passwords

              I had my passwords saved for auto login and your update wiped all of it without my authorization. What is the point of setting up auto-login and saved passwords if you just arbitrarily and without warning wipe it all? You're procedure hijacks acces sto my email by not having a protection against forced logout and password recovery.

              1 vote
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • are you a genuine Company or you promote HACKERS.

                please confirm are you one of the HACKERS active who encrypt the files ask for ransom.

                1 vote
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                  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                  If you would like to inform us about abusive usage of one of our domains (tutanota.com, tutanota.de, tutamail.com, tuta.io, keemail.me), please contact us at abuse@tutao.de. Please forward the abusive message to us if appropiate.

                  If you would like to report abusive usage originating from another provider’s email address, you can find contact addresses at abuse.net.

                • optionaler Download-Schutz

                  Optionaler Schutz von E-Mail-Anhängen, wenn diese beim Empfänger nur angezeigt, aber nicht gespeichert werden sollen.
                  Entsprechende Anpassung aller Apps, das auch ein Screenshot verhindert wird.

                  3 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • an option to delete my account

                    I have looked and looked and can't find a way to delete my account.

                    8 votes
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                      7 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • I recently received an email with subject line - Betreff: Important App Updates!

                      I recently received an email with subject line - Betreff: Important App Updates! Can anyone confirm it's legit, or a phishing scam.Seems funny I have to delete my Play Store App and go to F-Droid.?

                      1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Can't See Inbox In Firefox

                        Unable to see "Inbox" in Firefox. This is a new problem. What is going on? It just continuously shows a circle. However, can see "Send", "Spam", and other folders.

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • add a way to close the compose window with the keyboard

                          I am aware of the escape button. However this doesn't do the job. Its rather pointless to be able to hit escape to then have to still use the mouse to choose to discard or save the draft.
                          The whole point is to not have to move your hand to the mouse.
                          I am used to Gmail, hitting the x on the right, closes the compose window, however escape minimalises it, saving the draft and letting you reopen it if you want to. This would be my prefered behavior, no risk of losing the mail, but always a quick 'close'…

                          3 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →

                              Hi there,

                              if you are a business customer, please use the Support button from the top menu bar.

                              We need to know:

                              - the sending email address(es)
                              - the date and time when you should have received the emails.

                            • Good day, no one answers questions.How to revert to the previous version? The beta version works terribly!!!Do not open attachments.

                              Good day, no one answers questions.How to revert to the previous version? The beta version works terribly!!!Do not open attachments.

                              1 vote
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                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Can't access my email, wrong password but the password is right (??)

                                I been using this email a few times, with a password i remember 100%, and is definily not the password, so why it's giving me "wrong credentials"? is a problem with the system? was my email hacked (i doubt it, it has less than 1 month, didn't publish anywere, and who going to bother)

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Is there any support in French ?

                                    Hi,

                                    The title is my question !

                                    Erick

                                    1 vote
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                                      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • accept altcoins

                                      With the high transaction fees of bitcoin I suggest you accept altcoins for people who want to make small donations. I'm not sure which ones are best (monero, dash, dogecoin, ether, ...?). There are payment processors which accept many altcoins.

                                      41 votes
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                                        5 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                        Thank you very much for creating this request. We are very happy to announce that we have started integrating cryptocurrency support to Tutanota! As a first step, you can now donate to Tutanota with several coins: https://tutanota.com/community#donate

                                        When you donate to Tutanota with cryptocurrencies, we will use this donation not only for developing Tutanota, but also for adding cryptocurrencies as a payment option to Tutanota. Read more on this here: https://tutanota.com/blog/posts/cryptocurrency-support

                                        Thank you very much for your support,
                                        your Tutanota Team

                                      • GDPR

                                        Considering that metadata (sender, recipient, date of email) are not encrypted, this makes this personal data processed by Tutanota.

                                        In regards with the GDPR, and for a business offer, this also makes Tutanota a "Processor" processing the above mentioned personal data on behalf of the Tutanota client (who is there the "Controller" regarding GDPR).

                                        GDPR Art28 requires that a contract is signed between Controller and Processor that - among other things - sets out the type of personal data processed. Typically this is done in the form of a "Data Processing Agreement" between Controller and Processor.

                                        So is there any…

                                        11 votes
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                                          2 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Your team provide a place to help crimial

                                          from proekt_r.i.k<proekt_r.i.k@tutanota.com>
                                          Decoding Files 0.7BTC(bitcoin) or tomorrow 1BTC (bitcoin) (1PC)
                                          translation at the expense of Bitcoin wallet

                                          How to obtain Bitcoins
                                          The easiest way to buy bitcoins is LocalBitcoins site. You have to register, click 'Buy bitcoins', and select the seller by payment method and price.
                                          https://localbitcoins.com/buy_bitcoins
                                          Also you can find other places to buy Bitcoins and beginners guide here:
                                          http://www.coindesk.com/information/how-can-i-buy-bitcoins
                                          write to Google how to buy Bitcoin in your country?

                                          in order to guarantee the availability of our key
                                          we can decrypt one file for free
                                          the size of the files <1 mb, doc.docx.xls.xlsx.pdf.jpg.bmp.txt file format
                                          other…

                                          1 vote
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thanks for reporting!

                                            If you would like to inform us about abusive usage of one of our domains (tutanota.com, tutanota.de, tutamail.com, tuta.io, keemail.me), please contact us at abuse@tutao.de. Please forward the abusive message to us if appropiate.

                                            If you would like to report abusive usage originating from another provider’s email address, you can find contact addresses at abuse.net.

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