General

  1. ...to respond to requests from users by mail: approval@tutao.de.

    My account has been blocked because I use VPN. What should I do? Thank you!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Update to App version 3.48.4 iOS - tutanota only shows A white screen :-(

    After updating to latest Version Tutanota only shows a white screen on both iPad and iPhone

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. to look to other emails and make this one user friendly, cause right now its annoying even to use..

    1. Deleting emails is nightmare.
    2. Lagging as hell, while my internet is super fast.
    3. No sorting options.
    4. No search options.

    and so on and on and on.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. ?????? I have opened my account 4 days ago...and still have this problem????

    Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    completed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. an option to delete my account

    I have looked and looked and can't find a way to delete my account.

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    15 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Email worked flawlessly until today- now Tutanota's signed me out and I can't get back in

    Email created before the recovery code was implemented is suddenly signed out for no reason. It was set to be signed in all the time. Cannot access email anymore, and have no recovery code to use.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. A way to initiate and compose emails to others. I can find no provision for this in my inbox.

    I see "Inbox" and "Drafts" and "Sent" and "Trash", etc...but no "Compose" button. Where is it?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  9. A answer for domain

    Hello, I did not understand the possibility of using custom domains. I do not have a domain at the moment; if I upgrade to the premium version, can I create one with Tutanota or should I already own it? Thank you very much

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. No way to find or create a "recovery code"

    I am signed i to my Tutanota email account on my computer, and Nowhere can I find ay way to access, or any reference to, a "recovery code". I tried changing my password in the hope that I would be offered access to a recovery code, but it didn't happen. I really like Tutanota, and this "recovery code" is a great idea, but you seem to be claiming to offer a "service" which Does Not Exist! If it does exist, why not make it available to current users?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Could not reach server, looks like you are offline. Please try again later.

    I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.

    Could you:
    2) Tell me why I cannot login in my email?
    1) Update the message so that the real reasons for not being able to login is displayed?

    Thank you!
    Nikolay

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    27 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Block email open tracking

    If you don't know what this is read:
    https://www.wired.com/story/how-email-open-tracking-quietly-took-over-the-web/

    These 1x1 pixels embedded in emails report way to much information back to the sender. Not sure how this can be accomplished on encrypted messages though.

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. WE DON'T HAVE TIME FOR THIS

    "Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours."

    I'm cancelling my account. You just wasted a perfectly good email address that can't be re-used.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. 2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Just signed up and getting this message "It looks like you exceeded the number of allowed emails. Please try again later." pls advise .

    It is frustrating since need communicate a lot with someone and just signed up. If I am time limited please,give directions so can plan number of emails a day can send and tell me if this is just restriction for new accounts.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    24 comments  ·  Flag idea as inappropriate…  ·  Admin →

    You will receive this message if our anti-spam algorithms have picked up on your account for sending out spam. Our algorithms depend on various factors to protect Tutanota from being abused by spammers.

    We improve our anti-spam algorithms continuously. If your account has been picked up by accident, please let us know your account name via email so that we can improve our algorithms.

  16. gee, it would be nice to be able to see headers, especially when things are broken! BYE!

    HEADERS SO I KNOW WHY EMAIL IS BOUNCING AND WHERE!!!!!!!!!!!!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. It looks like you exceeded the number of allowed emails. Only few mails :(

    I have a problem sending mail. I have only 9 contacts in total, there was a problem to send there 9 mails, now I'm unable even to respond. System writes me "It looks like you exceeded the number of allowed emails"

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The limits for new users are pretty low, because we have to avoid spam use. Currently you can contact 40 recipients daily with Tutanota free. The limits vary depending on current requirements.

    Please upgrade to our paid services, if you need to send more messages.

  18. Please Reply to our Emails to the Support Team & Answer Calls to Germany Office.

    I can't seem to be able to reach a real person. And the support@tutanota.de email provided in the contact box within our mail service does not register as it existing.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. IP Address is blocked while trying to create an account

    Hello, i really want to use your services because i am a huge supporter of your ideas but, when i try to create an account a textbox appears saying: ''Registration is temporarily blocked for your IP address to avoid abuse. Please try again later or use a different internet connection.''
    I am from Brazil and i tried using Firefox and Chrome and both give me the same message. Please help!

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Translate

    Translate to the full Lithuanian language version page for Premium users.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tadas,

    thanks for your suggestion!

    Please contact us at hello@tutao.de if you want to help us translate Tutanota into your local language. Our service is translated by volunteers among our community. :-) We will add you to our list of volunteers on PhraseApp and you can start working on the translations whenever you like.

← Previous 1 3 4 5 14 15
  • Don't see your idea?

General

Feedback and Knowledge Base