My account has been blocked because I use VPN. What should I do? Thank you!1 vote
After updating to latest Version Tutanota only shows a white screen on both iPad and iPhone1 vote
Sorry for the inconvenience! We already fixed this problem:
1. Deleting emails is nightmare.
2. Lagging as hell, while my internet is super fast.
3. No sorting options.
4. No search options.
and so on and on and on.1 vote
Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours.1 vote
You can delete your account whenever you want. For instructions, please check https://tutanota.com/howto/.
I have looked and looked and can't find a way to delete my account.8 votes
Deletion of accounts is possible. Check our how-to: https://tutanota.com/howto
If you are using a Premium account, you need to unsubscribe from Premium first befor ebeing able to delete the main account.
Email created before the recovery code was implemented is suddenly signed out for no reason. It was set to be signed in all the time. Cannot access email anymore, and have no recovery code to use.1 vote
Please contact us via https://tutanota.com/contact.
I see "Inbox" and "Drafts" and "Sent" and "Trash", etc...but no "Compose" button. Where is it?1 vote
Please check out this help page:
Hello, I did not understand the possibility of using custom domains. I do not have a domain at the moment; if I upgrade to the premium version, can I create one with Tutanota or should I already own it? Thank you very much1 vote
You would have to purchase the domain from another provider. We do not offer this service. For further instructions, please check https://tutanota.uservoice.com/knowledgebase/articles/666088-how-can-i-use-my-custom-own-domain-with-tutanota.
I am signed i to my Tutanota email account on my computer, and Nowhere can I find ay way to access, or any reference to, a "recovery code". I tried changing my password in the hope that I would be offered access to a recovery code, but it didn't happen. I really like Tutanota, and this "recovery code" is a great idea, but you seem to be claiming to offer a "service" which Does Not Exist! If it does exist, why not make it available to current users?1 vote
If you can’t find the feature, you are probably using the old client. Please login via https://mail.tutanota.com.
I get the message "Could not reach server, looks like you are offline. Please try again later." when I try to login. I have internet connection so the message is not technically correct and misleading.
2) Tell me why I cannot login in my email?
1) Update the message so that the real reasons for not being able to login is displayed?
We are tracking this issue here:
If you don't know what this is read:
These 1x1 pixels embedded in emails report way to much information back to the sender. Not sure how this can be accomplished on encrypted messages though.8 votes
Solved by auto image blocking.
"Sorry, you are currently not allowed to send or receive emails because your account was marked for approval to avoid abuse like spam emails. The Tutanota team will approve your account within 48 hours."
I'm cancelling my account. You just wasted a perfectly good email address that can't be re-used.1 vote
sorry, but we have to protect our users from spam registrations.
It’s a word play: With keemail.me you can send me encrypted (=key) mails esily. :) If you can’t decide, just upgrade and add aliases to your account (it’s only 1 Euro per month).
Just signed up and getting this message "It looks like you exceeded the number of allowed emails. Please try again later." pls advise .
It is frustrating since need communicate a lot with someone and just signed up. If I am time limited please,give directions so can plan number of emails a day can send and tell me if this is just restriction for new accounts.2 votes
You will receive this message if our anti-spam algorithms have picked up on your account for sending out spam. Our algorithms depend on various factors to protect Tutanota from being abused by spammers.
We improve our anti-spam algorithms continuously. If your account has been picked up by accident, please let us know your account name via email so that we can improve our algorithms.
HEADERS SO I KNOW WHY EMAIL IS BOUNCING AND WHERE!!!!!!!!!!!!1 vote
When viewing an email, press Ctrl+H to display the header.
I have a problem sending mail. I have only 9 contacts in total, there was a problem to send there 9 mails, now I'm unable even to respond. System writes me "It looks like you exceeded the number of allowed emails"1 vote
The limits for new users are pretty low, because we have to avoid spam use. Currently you can contact 40 recipients daily with Tutanota free. The limits vary depending on current requirements.
Please upgrade to our paid services, if you need to send more messages.
I can't seem to be able to reach a real person. And the email@example.com email provided in the contact box within our mail service does not register as it existing.1 vote
Please contact us through this website:
Hello, i really want to use your services because i am a huge supporter of your ideas but, when i try to create an account a textbox appears saying: ''Registration is temporarily blocked for your IP address to avoid abuse. Please try again later or use a different internet connection.''
I am from Brazil and i tried using Firefox and Chrome and both give me the same message. Please help!2 votes
we only block a very small amount of IP addresses due to excessive spamming. All other IP ranges are only rate limited. Please contact us and provider your ip address at firstname.lastname@example.org, if signing up does not work for you permanently.
Translate to the full Lithuanian language version page for Premium users.1 vote
thanks for your suggestion!
Please contact us at email@example.com if you want to help us translate Tutanota into your local language. Our service is translated by volunteers among our community. :-) We will add you to our list of volunteers on PhraseApp and you can start working on the translations whenever you like.
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